Configuration and Change Management Analyst

Zoot Solutions•Bozeman, MT

10h•Onsite

About The Position

The Configuration and Change Management Analyst develops, implements, maintains, and audits configuration and change management (CCM) processes. The role helps ensure IT assets, configurations, and systems are documented, tracked, and controlled throughout their lifecycle to maintain system integrity, reduce risk, and support company operations. It ensures changes follow standardized procedures and are prioritized, authorized, planned, tested, documented, reviewed, and implemented with minimal disruption to operations and with system integrity and security maintained. The position defines, designs, implements, and manages a CCM repository that catalogs CCM artifacts and provides an inventory of system software and configurations. It maintains configuration documentation, diagrams, artifacts, database records, and configuration values; provisions and configures systems across regions and environments according to deployment models, capacity models, and business needs; and assesses hardware and software configurations. The role may also participate in design, development, testing, and validation activities, provide technical support for environment implementation and configuration, and troubleshoot configuration issues. The position is part of Zoot’s IT Configuration and Change Management team, which supports the day-to-day configuration, maintenance, operation, and support of infrastructure and software. The role is based primarily in an office at Zoot headquarters in Bozeman, Montana, and is expected to report on-site during normal business hours. Occasional nighttime and weekend work and occasional travel may be required. The work is fast-paced and changing, requiring flexibility, self-initiative, and ongoing management of changing priorities.

Requirements

High school diploma.
At least 3 years of high-performance industry and/or related experience.
Ability to successfully pass a background screening.
Ability to move about an office environment and operate computers and other office productivity machinery.
Ability to sit for long periods at a computer workstation.
Regular, consistent on-site attendance at Zoot headquarters during normal business hours.
Flexibility, self-initiative, and ability to manage changing priorities.

Nice To Haves

Bachelor’s degree in Computer Science or a related field.
Previous experience with Linux and a scripting language.
Equivalent combination of education and experience may be considered.

Responsibilities

Assist with defining, implementing, and maintaining CCM processes in alignment with ITIL, Zoot policies and procedures, and organizational objectives for hardware and software.
Ensure system changes are prioritized, authorized, planned, tested, documented, reviewed, and implemented with minimal operational disruption while maintaining system integrity and security.
Maintain system configurations and ensure IT assets, configurations, and systems are documented, tracked, and controlled throughout their lifecycle.
Maintain configuration documentation, diagrams, artifacts, and the configuration management database.
Define, design, implement, and manage a CCM repository cataloging CCM artifacts and providing a complete inventory of system software and configurations.
Manage and maintain configuration artifact values within Zoot systems and software accurately and completely.
Provision and configure systems according to deployment models, capacity models, and business needs across multiple region types and environments.
Assess hardware and software configurations and assist with system analysis and feedback to capacity and deployment models.
Participate as needed in design, development, and testing or validation activities.
Provide technical support for implementation and configuration of environments and configuration artifacts.
Analyze and troubleshoot configuration issues, developing appropriate resolutions and action items in a timely manner.
Know and comply with Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
Support a service-focused culture by delivering timely, high-quality products and services to internal and external customers.
Perform other duties as assigned.