IT Community Technician
About The Position
The New York City Department of Probation is seeking three IT Community Technicians to provide computer hardware and software support to program resource hubs, neighborhood opportunity networks, satellite locations, and branch offices that support client community services. Under the general supervision of the Senior Network Administrator, the technician maintains existing technology systems; troubleshoots problems; installs, moves, and removes equipment; monitors parts and supply inventory; and assists with assessing hardware, software, and peripherals being considered for purchase.
Requirements
- High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to the duties described; or equivalent education and/or experience.
Responsibilities
- Install, diagnose, maintain, and repair PCs and laser and inkjet printers.
- Install software and peripherals in accordance with predefined protocols and configurations.
- Verify installations and maintenance performed by outside vendors.
- Install equipment and troubleshoot communication and network-related problems.
- Assist with backups and restorations as required.
- Maintain records of installations, testing, preventive maintenance, and repairs.
- Maintain parts and supply inventory and detailed written records.
- Comply with help desk assignments, installations, and other work schedules.
- Instruct users in basic computer and application skills.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
