IT/CE Product Educator

Baptist Health•Homewood, AL

42d•Onsite

About The Position

The IT/CE Product Educator plans, coordinates, conducts, and evaluates training and educational programs for installed corporate applications. The role is based on site at Brookwood hospital in the Greater Birmingham area and requires travel to other locations within Alabama as needed. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The educator delivers training and supports end users in using systems consistently with their training. The role helps assess training needs, develop training plans and materials, and adapt courses to customer needs. It also involves maintaining training records, evaluating program effectiveness, applying adult education principles, and documenting outcomes. The educator may facilitate in-person and virtual classes, programs, and workshops under the instruction of a senior IT/CE Product Educator and/or IT/CE Learning Manager, and serves as a mentor to new IT/CE Associate Educator team members.

Requirements

Bachelor’s degree required; an associate’s degree and two years of directly related work experience may substitute for the bachelor’s degree, in addition to the experience requirement.
Three years of experience planning, coordinating, conducting, and evaluating training and educational programs required.
Proficiency with Microsoft Office applications required.
Effective interpersonal communication and writing skills required.
Strong comfort and ability in communicating and presenting to diverse audiences of various sizes required.

Nice To Haves

Experience within a healthcare setting.
Experience with adult learners.
EPIC experience.

Responsibilities

Instruct required training classes.
Ensure end users interact with systems in a manner consistent with their training; identify deviations from standard use and educate staff.
Assist with analyzing training needs, developing and administering training plans and procedures, preparing materials, and conducting special courses.
Participate in developing additional training programs based on customer needs.
Schedule classrooms and set up training classes.
Recommend updates to class materials to enhance or modify courses.
Communicate effectively with customers and guests.
Maintain thorough knowledge of subject matter.
Maintain training activity and team member progress records, and monitor program effectiveness.
Apply adult education principles to Systems education program frameworks and materials.
Document and track the outcomes of educational activities.
Mentor new IT/CE Associate Educator team members.
Promote lifelong learning benefits and opportunities.
Maintain regular, punctual attendance and comply with Baptist Health policies and procedures.
Plan and facilitate live, in-person and virtual classes, programs, and workshops under the instruction of a senior IT/CE Product Educator and/or IT/CE Learning Manager.
Participate in multiple training projects.
Keep abreast of training developments and courses through contact with other organizations, training organizations, and associations.
Assist with curriculum development under the supervision of a senior IT/CE Product Educator and/or IT/CE Learning Manager.
Participate in customer meetings to gather, convey, or exchange routine information.
Visit and observe operational job functions as applicable to identify training needs.
Complete mandatory Baptist Health education.
Initiate process improvement opportunities.
Effectively use office, audio/video, and classroom equipment.
Complete assignments in a timely, effective, and efficient manner.