IT & Business Systems Coordinator

CV Technology•Jupiter, FL

10h•Onsite

About The Position

CV Technology is excited to welcome an IT & Business Systems Coordinator to support our team. The IT & Business Systems Coordinator serves as the Company’s internal liaison between employees, management, and external technology service providers. This role supports day-to-day technology coordination, including computer equipment setup, user access coordination, phone and mobile vendor support, fixed asset tracking, and business system reporting. The position also assists with Epicor-related reporting and data needs, including the creation and maintenance of BAQs and other system queries.

Requirements

Prior experience in IT coordination, business systems support, help desk coordination, ERP support, vendor coordination, asset tracking, or a similar role preferred.
Experience with Epicor, ERP systems, SQL concepts, BAQs, reporting tools, or data exports preferred.
Practical understanding of business systems, user access, computer equipment, phones, mobile devices, and common workplace technology.
Ability to maintain confidentiality and handle sensitive system access information appropriately.
Strong organizational skills and ability to track multiple open items at the same time.
Ability to communicate clearly with both technical vendors and non-technical internal users.
Strong attention to detail, especially when handling access requests, equipment assignments, fixed asset records, and vendor follow-up.

Nice To Haves

Experience with Epicor Kinetic or similar ERP system.
Experience creating or modifying BAQs, reports, dashboards, or system queries.
Familiarity with Microsoft 365, SharePoint, OneDrive, Teams, and common business applications.
Basic understanding of user access controls, onboarding/offboarding processes, and IT security practices.
Experience coordinating with outsourced IT providers, phone vendors, internet providers, PBX vendors, or mobile carriers.
Experience maintaining equipment records, asset logs, or fixed asset tracking schedules.

Responsibilities

Serve as the primary internal point of contact for the Company’s outsourced IT provider.
Coordinate support tickets, service requests, user issues, equipment needs, and follow-up items with the IT provider.
Communicate internal priorities and help ensure open IT matters are tracked through resolution.
Escalate unresolved or urgent issues to management as needed.
Coordinate with phone, PBX, internet, and mobile service providers regarding service issues, billing questions, equipment needs, user changes, and support requests.
Help review technology service usage and identify services, lines, or accounts that may no longer be needed.
Receive, unpack, organize, and prepare newly purchased computers and related equipment.
Coordinate with the outsourced IT provider to ensure computers are properly configured, secured, and ready for employee use.
Assist with employee onboarding and offboarding technology needs, including equipment, user accounts, access requests, and related coordination.
Maintain basic records of assigned equipment, users, and device status.
Coordinate replacement, return, repair, or disposal of equipment as needed.
Maintain the Company’s fixed asset tracking records, including computers, technology equipment, and other fixed assets assigned by management.
Record new asset purchases, including asset description, serial number or identifying information, location, assigned user or department, purchase date, and other relevant details.
Track asset assignments, transfers, returns, replacements, and disposals.
Coordinate with Accounting to ensure fixed asset records support capitalization, depreciation, disposals, transfers, and periodic reporting requirements.
Assist with periodic fixed asset reviews or physical verification procedures.
Notify Accounting and management of asset changes, missing equipment, damaged assets, or items that may need to be retired or disposed of.
Assist with user access setup, changes, and removals for company platforms, subject to management approval and applicable security procedures.
Ensure access requests are properly documented and routed to the appropriate approver or vendor.
Support periodic user access reviews by gathering information, following up with managers, and coordinating changes.
Escalate concerns regarding inappropriate or outdated access.
Create, update, and maintain Epicor BAQs and related reports as needed.
Assist departments with data requests, reporting needs, and system-related questions.
Work with internal users to understand reporting requirements and translate them into practical Epicor queries or exports.
Support process improvement efforts by helping identify system data, reporting gaps, and opportunities for better visibility.
Coordinate with Epicor support, consultants, or internal stakeholders when issues or enhancements require additional technical assistance.
Maintain documentation for recurring technology processes, vendor contacts, system access procedures, equipment assignments, fixed asset tracking, and common support steps.
Help organize technology-related records in the Company’s designated storage locations.
Support management in reviewing technology expenses, subscriptions, vendor services, and recurring charges.
Provide practical first-level assistance to employees by helping identify whether an issue should be handled internally, by the outsourced IT provider, or by another vendor.
Perform other related duties as assigned.