IT Systems Coordinator

Tekmetric•Houston, TX

1d•Hybrid

About The Position

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

Requirements

3–5 years in IT support or systems coordination
Proficiency with Jamf, Intune, Microsoft 365, Azure AD / Entra ID, and Google Workspace
Network administration experience (UniFi or comparable)
PowerShell and Bash scripting; familiarity with REST APIs
Strong documentation habits and detail-oriented work style
Familiarity with SOC 2 and ISO 27001 frameworks
Clear communicator; organized, reliable, and self-directed
Houston, TX based; onsite required (hybrid Fridays optional)

Nice To Haves

SaaS-heavy or startup environment experience
IAM automation (SCIM, API-driven provisioning)
EDR and MDM compliance exposure

Responsibilities

Provide technical support to a hybrid and remote workforce
Deploy and maintain macOS (Jamf) and Windows (Intune) devices
Manage Microsoft 365, Azure AD / Entra ID, and Google Workspace
Monitor endpoint health and remediate devices flagged by EDR or compliance tooling
Maintain office network infrastructure (UniFi switching, APs, firewalls)
Own onboarding/offboarding access provisioning and revocation
Manage device inventory, issuance, and record-keeping
Automate workflows via PowerShell, Bash, and REST APIs
Maintain runbooks, procedures, and configurations
Support SOC 2 and ISO 27001 evidence collection
Coordinate cross-functionally with Security, HR, and IT

Benefits

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity leave
Paid parental bonding leave
Paid medical leave
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage
Free, confidential counseling through BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness
$300 home office setup bonus after one year of employment
Support for continuing education