IT Business Systems Analyst

Rosendin•Tempe, AZ

1d•Hybrid

About The Position

The IT Business System Analyst is responsible for working with end users on a daily basis, tracking issues and supporting the incidents that arise for the sustainability of our Operations/Business Applications and Mobile Applications. The position will work very closely with field employees at the Company to resolve their day to day issues of applications like PTP, About Time, Prolog, Primavera, Plan Grid, SharePoint and BIM360. The position will be part of a professional team providing a single point of contact for the efficient resolution of end-user application problems and requests.

Requirements

Basic Knowledge of Mobile Applications, Application Administration activities, BIM 360 Field, Prolog and SharePoint
Candidate must possess excellent communication, presentation and troubleshooting skills overall
Candidate must be comfortable training small or large groups of people on Operations Applications like Prolog, Plangrid, About Time etc.
Strong communication & customer service skills with the ability to stay on task when working independently.
Must be able to organize and manage multiple tasks in a fast-paced environment.
Must be a self-starter, proactive and be able to interface with end users to prioritize issues
Knowledge of standard Microsoft software applications, i.e. Word, Excel, Microsoft Project, PowerPoint and Visio required
Experience in Rollout of mobile applications
Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred
Ability to prioritize and manage multiple tasks, changing priorities as necessary
Ability to work under time pressure and adapt to changing requirements with a positive attitude
Effective oral and written communication skills as required for the position
Ability to be self-motivated, proactive and an effective team player
Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
Bachelor’s degree in Information Technology, Computer/Information Science, or related discipline
Minimum 2 or more years’ experience with software applications such as Prolog, BIM 360, Plan Grid, Mobile Applications, Primavera, Plangrid, Bluebeam, etc.
Can be a combination of education, training, and relevant experience

Nice To Haves

Construction industry knowledge highly preferred

Responsibilities

Requirement gathering, documentation, exploring existing features for a good fit and implementing new features and enhancements.
Troubleshoot and resolve Help Desk calls on Applications Operations, Mobile Applications, related hardware and software in a timely manner.
Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
Coordinate with Vendor teams to report Bugs and enhancements as requested by the User community.
Identify potential system problems and escalate to other departments as necessary for resolution.
Communicate effectively with customers to manage expectations on response time.
Identify and resolve issues by recommending modifications to business processes.
Documentation of Training Manuals, functional specifications, and end user requirements.
Coordinate, and implement plans to test business and functional processes and quality assurance testing.
Train end users on Operations applications in a classroom setting or over the shoulder review.
Test software upgrades before rollout to the team.
Interface with the end users to identify potential needs/opportunities for Software solutions.
Provide customers with attentive, courteous and informative service.
The position requires application support during normal business hours starting at least by 7:30 am.
Create review and maintain detailed process flows, future state design, and functional design documents for the functional area supported.