IT Business Systems Analyst

State of Nebraska•Lincoln, NE

1d•Onsite

About The Position

The Nebraska Department of Health and Human Services (DHHS) is looking for a skilled IT Business Systems Analyst to connect people, processes, and technology. You’ll lead discovery sessions, document workflows, and create training resources. Your work will directly enhance the tools and services that support DHHS’s mission to improve lives across Nebraska. This is a full-time, in-person position based at the Nebraska State Office Building in Lincoln. The Nebraska Department of Health and Human Services does not sponsor or transfer non-immigrant work visas for this position or accept STEM OPT (form i-983) at any time.

Requirements

Post high school coursework, training, or experience in the analysis of business processes and system requirements, and the creation of business process applications.
Basic principles of basic business and organization planning
The ability to break down technological processes and deliver clear, step-by-step instructions
Techniques on how to meet customer satisfaction
Techniques on best approach in how to gather and document requirement information
Good at solving problems
Good listener and able to translate what they have heard to others
Quick learner: able to teach themselves as well as share what they have learned
A good organizer
Proficient in their writing and ability to speak clearly that others would understand and accept what is meant to be conveyed
Able to observe an activity and logically identify a solution or identify the best approach that would result in customer satisfaction
Able to identify a problem or issue as well as develop or provide suggestions on the best way to mitigate the issue.

Nice To Haves

Experience working as an IT help desk technician or in a similar customer support role.
Ability to diagnose and resolve a variety of technical issues.
Good communication skills: direct communication that can be understood by end users.
Able to establish working relationships that encourage open communications and ongoing dialogue that is positive and reliable.
Passion for problem-solving and customer service.

Responsibilities

Answering Customer Inquiries: Responding to user requests via phone, email, chat, or in person.
Troubleshooting: Diagnosing and resolving technical issues with hardware, software, and networks where pertinent complete documentation of the various business processes especially where the document could be used for reference to understand future changes.
Maintaining Knowledge: Keeping up to date with new technologies, products, and services to effectively support users.
Documenting Interactions: Recording details of customer interactions, troubleshooting steps, and resolutions
Providing Training: Assisting users with basic computer training and providing guidance on using systems and software Creates and maintains a library of training support material that can be used by the end users or other trainers.
Application Development: Meet with the business partners to review needs and to collaborate in finding solutions in current software applications that may meet that need. Work with the developers to answer questions on requests that have been released to the developer. This may require them to follow up with the requestor for clarity