IT Business Systems Analyst

The Canada Life Assurance Company • Toronto, ON

7d • Hybrid

About The Position

We are looking for a Business Systems Analyst as part of the Service Management Office (SMO) centre of excellence to help mature Service Management capabilities and achieve the organization’s strategic priorities. If you are passionate about supporting our business units by creating low friction and value driven processes and services, all while challenging the status quo, this is a great opportunity to grow and contribute to a world-class team! The Business Systems Analyst will support the successful delivery of enhancements or new functionality for our customers by gathering, documenting, and managing business requirements in an accurate and clear manner on behalf of the ServiceNow development team. The BSA will ensure the proposed solution will provide the intended value by following the team’s business analysis approach, will identify options for improving current processes and create new and innovative solutions that are fit-for-purpose.

Requirements

• College diploma or University degree in Computer Science or IT Management, or equivalent experience
• ITIL4 Foundation certification
• Applied experience using ServiceNow
• Strong knowledge/experience gathering requirements from business teams in an Agile Environment/Lab and developing requirements/specifications
• Data Modeling skills to support detailed specifications development for data integrations and BI/Analytics
• Proven analytical and problem-solving abilities
• Strong written, verbal, and interpersonal communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work independently
• Analytical problem solver. Looks beyond the obvious to seek out innovative solutions to problems. Helps to identify and communicate potential problems that others may not be aware of
• Highly collaborative team member
• Takes initiative; self-motivated and interested. Follows through to end of job, even when unexpected challenges occur
• Ability to work in an agile environment, focus on execution is a must
• Keen attention to detail

Nice To Haves

• IIBA ECBA/CCBA certification is an asset

Responsibilities

• Collaborate with customers to understand the opportunity and elicit business requirements
• Identify, document, trace, maintain, prioritize, assess, review and approve business requirements with customers (requirements lifecycle management)
• Define current and future states, manage risks and change strategy
• Create detailed specifications for development work, which will include work items such as use cases, user stories, wireframes, process models, source to target data mapping/transformations, and BI/Analytics as required
• Create data validation scenarios/conditions associated with detailed specifications and document acceptance criteria
• Collaborate with ServiceNow developers and QA test specialists to support successful delivery
• Maintain up-to-date detailed specifications and maintenance support documentation as required
• Provide feedback and suggest improvements to the Senior BSA on the business analysis approach
• Participate in project activities as required (such as project planning, design reviews, test execution tracking, retrospectives, etc.)

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree