IT Business Systems Analyst I

GreenWaste Recovery LLC•San Jose, CA

2d•$85,000 - $90,000•Onsite

About The Position

GreenWaste is seeking an engaged IT Business Systems Analyst I to support the day-to-day administration and maintenance of assigned business applications. The role administers user profiles, application access and security, system codes and configurations, software licenses, application testing and issue resolution, and data-conversion activities associated with mergers and acquisitions. The analyst works with IT, business users, and software vendors to help keep applications secure, accurate, available, and properly documented. The position is based at GreenWaste’s office at 2540 N. 1st Street, San Jose, California, may require limited job-related travel, and requires travel to operational sites to support end users and business operations.

Requirements

Associate degree in information systems, computer science, business, or a related discipline, plus at least 2 years of experience supporting or administering business applications; additional relevant experience may be considered in place of education.
Experience with user account administration, application security, system configuration, software licensing, application support, or related responsibilities.
Experience assisting with application testing, upgrades, implementations, data conversion, or data validation in a team environment.
Valid Class C driver’s license.
Strong customer-service orientation and effective written, verbal, and interpersonal communication skills.
Working knowledge of application administration, user access, role-based security, system configuration, and software license tracking.
Ability to follow documented procedures, manage detailed records, organize multiple requests, and complete assignments accurately and on schedule.
Basic troubleshooting and problem-solving skills, including the ability to document issues clearly and escalate them appropriately.
Understanding of security, confidentiality, least-privilege access, change control, and appropriate handling of sensitive data and personally identifiable information.
Ability to work effectively with business users, IT team members, project leads, and software vendors.
Proficiency with Microsoft 365 applications, particularly Word, Excel, PowerPoint, and Teams.
Proficiency in English is required.

Nice To Haves

Experience supporting business applications in areas such as operations, finance, sales, fleet and asset maintenance, environmental health and safety, contract management, human resources, or payroll.
Exposure to business platforms such as AMCS Tower, Microsoft Dynamics 365 Business Central, Dodge, or Microsoft Fabric.
Spanish-language proficiency.

Responsibilities

Administer and support assigned business applications in accordance with established procedures and service expectations.
Set up, modify, review, and deactivate application user accounts, roles, permissions, and security access based on approved requests.
Set up and maintain existing and new system codes, reference values, tables, workflows, and other application configurations.
Maintain accurate records of application configurations, security assignments, system codes, support procedures, and changes.
Track software licenses, subscriptions, renewals, assigned users, and utilization; assist IT management with license reconciliation and vendor information.
Respond to application support requests, perform routine troubleshooting, document issues, and escalate complex problems to senior IT staff or software vendors.
Assist with application patches, upgrades, enhancements, and new implementations by preparing test data, executing test scripts, documenting results, and tracking defects.
Support user acceptance testing by coordinating access, test cases, issue logs, and follow-up with business users and technical teams.
Participate in merger and acquisition data-conversion activities, including data collection, cleansing, mapping support, validation, reconciliation, testing, and issue tracking under the direction of project leads.
Assist with routine data imports, exports, validation, and corrections using approved tools and procedures.
Create and maintain application administration guides, user instructions, configuration records, license inventories, and support documentation.
Communicate planned maintenance, outages, changes, and issue status to affected users using established communication processes.
Perform other duties as assigned.