IT Business Systems Analyst I

GreenWaste Recovery • San Jose, CA

1d • Onsite

About The Position

The IT Business Systems Analyst I supports the day-to-day administration and maintenance of assigned GreenWaste business applications. The role manages application user profiles, access and security, system codes and configurations, software licenses, testing and issue resolution, and data-conversion activities associated with mergers and acquisitions. The analyst works with IT, business users, project leads, and software vendors to help keep applications secure, accurate, available, and properly documented. The position is based at GreenWaste’s San Jose office and may require limited job-related travel, including travel to operational sites.

Requirements

• Associate degree in information systems, computer science, business, or a related discipline, plus at least 2 years of experience supporting or administering business applications; additional relevant experience may be considered in place of education.
• Experience with user account administration, application security, system configuration, software licensing, application support, or related responsibilities.
• Experience assisting with application testing, upgrades, implementations, data conversion, or data validation in a team environment.
• Valid Class C driver’s license.
• Proficiency in English.
• Strong customer-service orientation and effective written, verbal, and interpersonal communication skills.
• Working knowledge of application administration, user access, role-based security, system configuration, and software license tracking.
• Ability to follow documented procedures, manage detailed records, organize multiple requests, and complete assignments accurately and on schedule.
• Basic troubleshooting and problem-solving skills, including the ability to document issues clearly and escalate them appropriately.
• Understanding of security, confidentiality, least-privilege access, change control, and appropriate handling of sensitive data and personally identifiable information.
• Ability to work effectively with business users, IT team members, project leads, and software vendors.
• Proficiency with Microsoft 365 applications, particularly Word, Excel, PowerPoint, and Teams.

Nice To Haves

• Experience supporting business applications in areas such as operations, finance, sales, fleet and asset maintenance, environmental health and safety, contract management, human resources, or payroll.
• Exposure to AMCS Tower, Microsoft Dynamics 365 Business Central, Dodge, or Microsoft Fabric.
• Spanish-language proficiency.

Responsibilities

• Administer and support assigned business applications according to established procedures and service expectations.
• Set up, modify, review, and deactivate application user accounts, roles, permissions, and security access based on approved requests.
• Set up and maintain system codes, reference values, tables, workflows, and other application configurations.
• Maintain records of application configurations, security assignments, system codes, support procedures, and changes.
• Track software licenses, subscriptions, renewals, assigned users, and utilization; assist IT management with license reconciliation and vendor information.
• Respond to application support requests, perform routine troubleshooting, document issues, and escalate complex problems to senior IT staff or vendors.
• Assist with application patches, upgrades, enhancements, and implementations by preparing test data, executing test scripts, documenting results, and tracking defects.
• Support user acceptance testing by coordinating access, test cases, issue logs, and follow-up with business users and technical teams.
• Participate in merger and acquisition data-conversion activities, including data collection, cleansing, mapping support, validation, reconciliation, testing, and issue tracking under project-lead direction.
• Assist with routine data imports, exports, validation, and corrections using approved tools and procedures.
• Create and maintain application administration guides, user instructions, configuration records, license inventories, and support documentation.
• Communicate planned maintenance, outages, changes, and issue status to affected users using established processes.
• Perform other duties as assigned.

Benefits

• Paid time off
• Holiday pay
• 401K benefits
• FSA
• Full employee coverage for medical, dental, and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree