IT Systems Analyst I

University of Louisville•Louisville, KY

7h•Onsite

About The Position

The Graduate School’s IT Systems Analyst I at the University of Louisville serves as the primary technical subject matter expert and administrator for the organization’s Graduate Slate Customer Relationship Management (CRM) platform, managing operational workflows across the recruitment and enrollment lifecycle. This admissions role oversees daily database administration, project development, configuration, data imports and exports, and data integrity. The analyst is the core technical contact for staff training, complex system inquiries, and troubleshooting, and evaluates operations to recommend capabilities and implement new Slate features. Under the supervision of the Director of Graduate Admissions and Enrollment Management, the analyst serves as the “Slate Captain,” handling day-to-day CRM administration, end-user training, and functional system configurations in support of enrollment goals and policies. The role also serves as a secondary administrator for major enterprise systems and assists with integrations and record reconciliation between Slate and connected platforms. The position is full time and regular, based at the Belknap Campus. The selected candidate’s hire date may be no earlier than January 5, 2027. The University is unable to sponsor or take over sponsorship of a work visa for this position. Compensation will be commensurate with candidate experience.

Requirements

Bachelor’s degree in Business, Computer Science, or a related field, or an equivalent combination of education and experience.
Strong analytical skills and technical expertise.
Ability to communicate effectively with constituents, collaborate with others, take direction, and support organizational processes and programs.
Organizational, project management, critical-thinking, diagnostic information-gathering, and follow-through skills.
Ability to adapt, proactively anticipate issues, and develop or support improved methods, procedures, or technologies.

Nice To Haves

Three or more years of experience as a primary Slate CRM administrator or “Slate Captain” in higher education.
Strong background in enrollment management operations, data analytics, and management of external vendor integrations.
Experience with JavaScript.

Responsibilities

Serve as the Slate Captain, administering the CRM, training end users, and configuring the system to align with enrollment goals and policies.
Build and maintain Slate recruitment events, dynamic forms, communication templates, drip campaigns, and portal layouts using HTML, CSS, and JavaScript.
Run, modify, and review queries, configurable joins, and reports to monitor funnel metrics and provide decision-making data.
Design, test, and maintain processing pipelines, decision queues, reader workflows, and decision-release rules.
Act as the secondary administrator for major enterprise systems, such as PeopleSoft, and related integrations.
Assist with maintaining bidirectional data integrations, API connections, field mapping, automated SFTP pipelines, and vendor file exchanges between Slate and connected systems such as PeopleSoft, Boomi, and CAS.
Assist with advanced protocols and routine record reconciliations to resolve duplicate IDs, matching errors, and synchronization conflicts.
Audit Slate configurations, data structures, and departmental workflows to identify operational bottlenecks.
Stay informed about Slate features, platform updates, and best practices to support continuous operational improvements.
Manage user access requests, troubleshoot routine platform issues, and create and maintain system documentation and Standard Operating Procedures.
Provide staff training, resolve complex system inquiries, and deliver ongoing troubleshooting support.