IT Business Engagement Manager

Jabil•Tampa, FL

About The Position

The IT Business Engagement Manager serves as a central point of contact, providing strategic consulting-level support and guidance throughout key IT initiatives. The role leads planning and execution of initiatives that help Jabil achieve its objectives through effective use of technology, and communicates decisions, priorities, and relevant project information to appropriate staff regarding service requests, projects, and initiatives. The manager connects business stakeholders and IT, advocates for business and customer needs, aligns IT services and solutions with strategic objectives, and oversees the quality and value of IT delivery for assigned business and external customers. The role also evaluates technology trends and investment impacts, negotiates commitments, and helps ensure that implemented solutions have clear IT ownership.

Requirements

Strong technical skills and/or strategic skills.
Strong analytical skills and quality standards.
Commitment to customer service.
Proven success in project management of global-related projects.
Ability to participate in projects to ensure global readiness.
Experience ensuring processes and people are in place to support regional and global areas of responsibility.
Strong knowledge of licensing and contracts.
Strong knowledge of regional logistics operations and industry.
Proficiency with personal computers, Microsoft Office products (Excel, Word, and PowerPoint), and email.

Responsibilities

Manage stakeholder perceptions and expectations regarding IT services and capabilities.
Advocate for the business and external customers by driving requirements conversations and defining requirements for IT solution architects.
Represent Jabil’s IT capabilities, tailored solutions, and services to the business.
Maintain a deep understanding of business and IT strategic visions.
Advise on options, risks, costs versus benefits, and impacts on end-user products and services, business processes, and system priorities.
Align IT capability and service delivery with business objectives and the strategic roadmap.
Map the priority of IT projects and requests to the strategic roadmap.
Oversee IT services and solutions provided to assigned business and external customers, driving high-quality service delivery and customer satisfaction.
Ensure high-quality outcomes and value from IT services and solutions.
Facilitate analysis of technology trends to determine their impact on customer goals.
Monitor changes to Jabil’s strategy, goals, and processes so requirements reflect customer needs.
Negotiate agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements through final delivery.
Recap IT performance monthly, quarterly, and annually as needed.
Set stakeholder expectations and identify and resolve disconnects through negotiation or governance mechanisms.
Foster a positive environment with IT services, Operations, Finance, and BU teams.
Ensure IT ownership of implemented solutions.
Understand financial KPIs and the impact of IT investments on business results.