IT Business Engagement Manager

Jabil•Tampa, FL

About The Position

The IT Business Engagement Manager serves as the central point of contact for strategic consulting-level support and guidance throughout key IT initiatives. The role leads planning and execution of initiatives that help Jabil achieve its objectives through effective use of technology, and communicates decisions, priorities, and relevant project information to appropriate staff regarding service requests, projects, and initiatives. The manager connects business stakeholders and IT, represents both business needs and IT capabilities, and helps align IT service delivery and project priorities with business objectives and the strategic roadmap. The role oversees IT services and solutions for assigned business and external customers, promotes high-quality service and customer satisfaction, and works to ensure that IT investments deliver value and support business results.

Requirements

Strong technical skills and/or strategic skills.
Strong analytical skills and quality standards.
Commitment to customer service.
Proven success in project management of global-related projects.
Ability to participate in projects to ensure global readiness.
Experience ensuring processes and people are in place to support regional and global areas of responsibility.
Strong knowledge of licensing and contracts.
Strong knowledge of regional logistics operations and industry.
Proficiency with personal computers, Microsoft Office products (Excel, Word, and PowerPoint), and email.

Responsibilities

Manage stakeholder perceptions and expectations regarding IT services and capabilities.
Advocate for the business and external customers by leading requirements discussions and defining requirements for IT solution architects.
Represent Jabil’s IT capabilities, tailored solutions, and services to the business.
Maintain a deep understanding of business and IT strategic visions.
Advise on options, risks, costs and benefits, and impacts on end-user products and services, business processes, and system priorities.
Align IT capabilities and service delivery with business objectives and the strategic roadmap.
Map the priority of IT projects and requests to the strategic roadmap.
Oversee IT services and solutions provided to assigned business and external customers, driving high-quality service delivery and customer satisfaction.
Ensure quality outcomes and value from IT services and solutions.
Facilitate analysis of technology trends and their impact on customer goals.
Monitor changes to Jabil strategy, goals, and processes so customer requirements remain appropriate.
Negotiate agreements and commitments by facilitating communication between business stakeholders and IT from requirements through final delivery.
Recap IT performance monthly, quarterly, and annually as needed.
Set stakeholder expectations and identify and resolve disconnects through negotiation or governance mechanisms.
Foster a positive environment with IT services, Operations, Finance, and business unit teams.
Ensure IT ownership of implemented solutions.
Understand financial KPIs and the impact of IT investments on business results.