IT Business Analyst

TekWissen • Decatur, AL

9d • Onsite

About The Position

The IT Business Analyst leads machine-tool integration for NC program file transfer and data collection across factory-floor systems. The role documents integrated systems, cross-trains deskside technicians to provide 24/7 support, and coordinates hardware, operating-system, and software upgrades and license renewals to maintain currency and compliance. It supports the Controls Engineering Group with production hardware and software troubleshooting, procurement selection, and installation. The analyst participates in machine-design planning and integration meetings and coordinates IT requirements with customers to ensure integrations are compliant and delivered on schedule. The role requires familiarity with machine-control interfaces and network configurations, as well as working knowledge of enterprise cybersecurity as it applies to SCADA networks and machine-tool integration.

The position also provides second-line support for client desktop, network, and server environments, resolving incidents and requests assigned through ServiceNow and adhering to applicable SLAs, policies, and procedures. Responsibilities include desktop and peripheral deployment and asset tracking, troubleshooting technology through resolution, maintaining local equipment rooms and conference-room facilities, improving team processes, providing end-user training and guidance, producing reports, and providing coverage where needed. This is a three-month temporary, onsite assignment in Decatur, Alabama.

Requirements

• Five years of related work experience.
• Technical support experience in multi-tier applications, including remote end-user support for 3,000 users in a small- to large-scale enterprise environment.
• Extensive knowledge of current Microsoft software applications, including Windows 10/11 and Microsoft Office 365.
• Knowledge of Local Area Networks, DHCP, DNS, and TCP/IP.
• High proficiency and knowledge of working in a corporate IT environment.
• Experience troubleshooting hardware, including desktops, laptops, monitors, and printers, as well as software errors and failures.
• Solid understanding of hardware and software asset-management processes.
• Ability to learn, understand, and apply new technologies and equipment and create instructional documentation.
• Demonstrated verbal and written communication skills.
• Ability to support remote locations.
• Ability to deploy desktop computers and peripherals and record and track assets according to standards and workflow procedures.
• Ability to provide customers with regular updates throughout incident and request management.
• Ability to lift up to 35 pounds and to bend, kneel, squat, stoop, work overhead, reach above shoulder level, sit, stand, walk (sometimes on uneven surfaces), and climb.
• Ability to obtain and maintain at least a National Agency Check with Inquiries (NACI) background investigation.

Nice To Haves

• Experience with the ServiceNow platform for CMDB, service requests, incidents, problems, and change management.
• CompTIA Security+, A+, Network+, or similar certifications.
• Cisco ICND Part 1 and Part 2.
• Basic familiarity with industrial controls such as Siemens, Fanuc, or Cincinnati Milacron.
• Ability to obtain and maintain a Department of Defense security clearance.

Responsibilities

• Lead machine-tool integration for NC program file transfer and data collection across factory-floor systems.
• Create documentation and instructions for integrated systems and cross-train deskside technicians for 24/7 support.
• Coordinate and execute hardware, operating-system, and software upgrades, including license renewals.
• Support the Controls Engineering Group by troubleshooting production hardware and selecting and installing software.
• Attend machine-design planning and integration meetings and coordinate IT requirements with customers to ensure compliant, on-schedule integration.
• Troubleshoot client desktop, network, and server environments based on incidents and service requests.
• Manage and resolve second-line incidents and requests assigned through ServiceNow, meeting defined SLAs and following client policies and procedures.
• Deploy desktop computers and peripherals and record and track assets according to standards and workflow procedures.
• Investigate, diagnose, and resolve a range of technology faults.
• Maintain local equipment rooms and conference-room facilities to mitigate risks identified through audit, fire, safety, or other risk assessments.
• Develop, review, and improve processes to maximize team efficiency.
• Provide coverage where necessary and train and guide end users.
• Provide weekly and daily reports as appropriate.
• Perform other duties as required by the supervisor.
• Provide customers with regular updates during incident and request management.

What This Job Offers

• Education Level: No Education Listed