IT Business Analyst – Entry (ITBA-E/ETS)

State of Washington•Thurston County – Olympia, WA

1d•Remote

About The Position

The IT Business Analyst – Entry works with business partners and technical staff to identify technology solutions that meet program needs. The role supports a diverse portfolio of business analysis work across the agency, independently manages small projects, and contributes to medium- and large-scale projects with journey- and senior-level staff. The position is full-time, permanent, and remote, with occasional in-person meetings or events based on business needs. Employees must be Washington State residents on their first day and report to the Olympia office on their first and final days of employment. Occasional travel may be required. The Enterprise Technology Services division develops and provides information technology services and solutions throughout the Health Care Authority and to partner agencies. The analyst regularly collaborates with colleagues, agency leaders, state and federal partners, and other external partners or customers. Standard business hours are Monday through Friday, 8 a.m. to 5 p.m.; alternative schedules may be considered based on business needs and supervisor approval.

Requirements

Demonstrated ability to understand and capture stakeholders’ underlying IT needs.
Baseline ability to understand and apply the IT usability software development life cycle (SDLC), particularly user-centered analysis and usability testing techniques.
Basic ability to identify stakeholders and select appropriate IT business analysis techniques to manage basic IT requirements and assess work progress.
Ability to assess available IT solutions and processes to determine the best solution for business needs.
Basic ability to identify gaps and shortcomings in IT solutions and select suitable workarounds or changes to the solution.
Ability to work with stakeholders to identify and understand complex IT needs, concerns, and working environments.
Experience facilitating meetings with business partners and/or technical staff.
Ability to adapt to changing business needs, conditions, and responsibilities.
Ability to solve problems within defined parameters, requirements, rules, and resources.
Ability to seek new perspectives, learn from experience, and continuously improve.
Ability to listen, understand differing perspectives, and respond with care, respect, and solutions that support community needs.
Any relevant experience may be gained through paid or unpaid activities; applicants should describe it in their cover letter, resume, and application.

Nice To Haves

Two years of experience performing IT business analysis, gathering system requirements, and documenting business processes.
Two years of experience providing in-person, phone, or email support to resolve technical issues.
Two years of experience with verbal and written communication, including developing IT system user manuals and other system documentation.
Two years of experience testing IT applications and reporting system defects.
Expertise with Business Analysis Body of Knowledge (BABOK) disciplines and methodologies.
Relevant business analysis, Project Management Professional, Agile, or Scrum Master certification.
Expertise facilitating meetings.
Experience with Microsoft Visio or a similar business modeling tool.
Ability to adapt easily to changing business needs, conditions, and work responsibilities.
Expertise communicating with technical and non-technical partners.
Ability to identify practical problem-solving opportunities while staying within good-practice parameters.
Strong organizational and follow-up skills.
Experience with development tools related to the underlying web technologies of ServiceNow or other SaaS solutions in a team environment.
Associate degree in computer science, information systems, business administration, or a similar field; or two years of business analysis experience.

Responsibilities

Document business requirements, rules, and logic, and translate them into technical requirements and design specifications.
Solicit business owners’ prioritization of requirements for systems, data, or business process developments.
Develop use cases and user stories and assist in prioritizing requirements.
Communicate technical information to customer groups in an understandable manner.
Review solutions to validate that they meet business requirements and make recommendations about system design.
Coordinate with IT and business staff throughout the development and implementation cycle to ensure end products meet business needs.
Ensure compliance with HCA policies and procedures, sensitive-data handling requirements, and applicable state WACs.
Provide project management support for small- to medium-sized projects affecting internal and external customers.
Consider equity in decisions, processes, and day-to-day work, including the effects of work on the people and communities served.