IT Business Analyst
About The Position
The Analyst, IS Business Analysis – Marketing Operations is an entry-level hybrid Business Analyst and technical operations resource supporting the Marketing Operations & Information Systems team. The role works with business stakeholders and IS team members to support automated processes, integrations, and SaaS platforms, and to assist with requirements gathering and solution support. Under guidance, the analyst contributes to project and run-model activities to help keep solutions stable, supported, and aligned with business needs. The position calls for strong communication, a customer-service mindset, attention to detail, and willingness to learn technical systems and business processes. The position is based in Orrville, Ohio, near Cleveland and Akron, with a hybrid arrangement requiring onsite work at least nine days a month, primarily during company-designated core weeks. Additional onsite days may be required according to business needs. The analyst supports day-to-day operations of automations, integrations, and SaaS platforms; participates in incident triage, ticket resolution, and business support; and follows prioritization and escalation processes. The role also helps maintain service stability, document recurring issues, and update standard operating procedures and knowledge-base content. Working with senior analysts and stakeholders, the analyst gathers and documents business and functional requirements, supports deliverables such as process flows, requirements documents, and test cases, and helps translate business needs into clear technical requirements. The analyst participates in testing and small enhancements or project workstreams under guidance. They also provide operational and functional support for SaaS tools and integrations, which may include SnapLogic, Power Automate, and Copilot Agent Development and prompt engineering; help troubleshoot, configure, monitor, and validate integrations and automation workflows; and escalate complex issues when appropriate. The role contributes to operational excellence by identifying opportunities to simplify and standardize processes, improve reliability, and reduce recurring support issues. It also involves building relationships with business and IS colleagues, learning business processes and data flows, providing responsive end-user support, and seeking guidance and feedback to develop skills.
Requirements
- Bachelor's degree, equivalent experience, or specialized training in Information Technology.
- Experience analyzing business requirements and translating them into technical requirements.
- Ability to learn new tools, systems, or technologies.
- Ability to communicate clearly with technical and non-technical audiences.
- Ability to follow defined processes while identifying opportunities for improvement.
- Ability to manage multiple tasks with direction and guidance.
- Ability to troubleshoot basic issues and escalate appropriately.
- Ability to work effectively in a team-oriented environment.
- Curiosity and eagerness to learn new systems, tools, and business processes.
- Strong customer-service mindset and ownership of work.
- Attention to detail and commitment to delivering quality outputs.
- Proactive approach to asking questions and seeking guidance.
- Collaborative approach and valuing strong working relationships.
Nice To Haves
- Experience working with data, systems, or SaaS platforms.
- Experience with SnapLogic.
Responsibilities
- Support day-to-day operations of automations, integrations, and SaaS platforms.
- Participate in incident triage, ticket resolution, and business support requests.
- Follow established prioritization and escalation processes when handling support issues.
- Help maintain service stability by identifying issues and escalating risks appropriately.
- Document recurring issues and contribute to continuous improvement.
- Maintain and update standard operating procedures and knowledge-base content.
- Gather and document business and functional requirements with senior analysts and stakeholders.
- Support creation of process flows, requirements documentation, and test cases.
- Help translate business needs into clearly defined requirements for technical teams.
- Participate in testing by executing test cases and documenting results.
- Assist with small enhancements and project workstreams under guidance.
- Provide operational and functional support for SaaS tools and integrations, including tools such as SnapLogic, Power Automate, and Copilot Agent Development and prompt engineering.
- Work with technical team members to troubleshoot and resolve system issues.
- Assist with basic configuration, monitoring, and validation of integrations and automation workflows.
- Escalate complex issues to senior team members or vendors when appropriate.
- Learn platform capabilities, data flows, and integration dependencies.
- Identify opportunities to reduce complexity, standardize processes, and improve system reliability.
- Suggest improvements based on recurring support issues or inefficiencies.
- Contribute to automation and process optimization efforts where possible.
- Participate in retrospectives or team discussions to capture learnings and improve outcomes.
- Build working relationships with business stakeholders and IS team members.
- Learn business processes, systems, and data flows.
- Provide responsive, customer-focused support to end users.
- Seek guidance and feedback to improve performance and skills.
Benefits
- The company states that it supports employees by meeting their physical, emotional, and financial needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
