IT Business Analyst - Hybrid

NTT DATA Services•Rockville, MD

6d•$96,492 - $144,738•Hybrid

About The Position

NTT DATA Federal Services is seeking a motivated, detail-oriented Business Analyst to support federal government clients in analyzing business processes, gathering requirements, and delivering technology and process improvement solutions. The role works with stakeholders, project teams, and technical resources to translate business needs into actionable requirements that support mission success. The position supports business analysis across IT, digital transformation, and process improvement initiatives, including process analysis, requirements documentation, Agile and Waterfall project activities, data analysis, reporting, change management, implementation, and quality assurance. The analyst also uses AI-powered tools to support requirements gathering, user story creation, process analysis, documentation, and stakeholder communications, while checking AI-generated outputs for accuracy and business alignment. The role is based in Rockville, Maryland, and is described as hybrid; in-office attendance may be required based on client and business needs. The starting pay range is $96,492–$144,738. Compensation depends on relevant experience, technical skills, and other qualifications. The role may also be eligible for incentive compensation based on individual and/or company performance. Benefits include medical, dental, and vision insurance with an employer contribution; flexible spending or health savings accounts; life and AD&D insurance; short- and long-term disability coverage; paid time off; employee assistance; a 401(k) program with company match; and additional voluntary or legally required benefits.

Requirements

At least 6 years of experience as a Business Analyst supporting IT, digital transformation, or business process improvement initiatives.
Ability to obtain and maintain a Public Trust Clearance.

Nice To Haves

Bachelor's degree in Business Administration, Information Systems, Public Administration, Computer Science, or a related field.
Experience gathering, analyzing, and documenting business requirements.
Strong analytical, problem-solving, and critical-thinking skills.
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and Visio.
Experience with requirements management and collaboration tools such as Jira, Azure DevOps, Confluence, or similar platforms.
Hands-on experience with AI tools such as Microsoft Copilot, ChatGPT, Jira AI, Confluence AI, Copilot Studio, or Power Automate to support business analysis, automate repetitive tasks, and improve productivity.
Excellent verbal and written communication skills.
Ability to work effectively with cross-functional teams and government stakeholders.
Experience supporting federal government agencies.
Knowledge of Agile/Scrum methodologies.
Certification such as CBAP, PMI-PBA, Agile Certified Practitioner (PMI-ACP), or Certified ScrumMaster (CSM).
Experience with process modeling tools and techniques such as Visio and Lucidchart.
Familiarity with federal compliance frameworks, including NIST, FISMA, and FedRAMP.
Experience with data analysis and reporting tools such as Power BI, Tableau, or SQL.

Responsibilities

Collaborate with federal agency stakeholders to elicit, analyze, and document business requirements.
Conduct business process analysis, workflow assessments, and gap analyses to identify improvement opportunities.
Develop and maintain business requirements documents (BRDs), functional requirements specifications (FRS), user stories, and process maps.
Facilitate stakeholder meetings, workshops, interviews, and requirements-gathering sessions.
Translate business needs into clear functional requirements for technical teams and system developers.
Support Agile and Waterfall project management, including sprint planning, backlog refinement, and user acceptance testing (UAT).
Analyze data and business metrics to support operational and strategic decision-making.
Assist in developing reports, dashboards, and presentations for executive leadership and project stakeholders.
Participate in change management, training, and implementation activities for new systems and processes.
Ensure project deliverables comply with federal regulations, agency policies, and security requirements.
Collaborate with QA teams to validate system functionality against business requirements.
Use AI-powered tools such as Microsoft Copilot, ChatGPT, Jira/Confluence AI, and Power Automate to support business analysis activities, validating generated outputs for accuracy and business alignment.