IT Business Analyst

Advanced Drainage Systems • Hilliard, OH

3d • Onsite

About The Position

The IT Business Analyst – SYSPRO supports, administers, optimizes, and continually improves the SYSPRO ERP platform and its associated business processes. Working with stakeholders across Finance, Supply Chain, Manufacturing, Procurement, Customer Service, and Sales, the analyst identifies process-improvement opportunities, troubleshoots system issues, and delivers ERP solutions. The role serves as a business and technical liaison, translating business requirements into system solutions while maintaining the reliability, performance, and integrity of the SYSPRO environment.

The analyst supports enhancements, testing, reporting, user training, and continuous-improvement initiatives that advance operational efficiency and business value. The position also supports ERP implementations, upgrades, acquisitions, integrations, and transformation initiatives, and participates in IT service-management change, release, and problem-management processes.

Advanced Drainage Systems is a manufacturer of stormwater and onsite septic wastewater solutions. The company describes a culture centered on sustainability, innovation, inclusion, and continuous improvement, and reports a global network of approximately 70 manufacturing plants and 40 distribution centers.

Requirements

• At least 3 years of direct SYSPRO ERP support and administration experience.
• At least 5 years of ERP support experience in a business, ERP, functional analyst, or similar role.
• Bachelor’s degree in IT, computer science, business, or a related field.
• Experience gathering requirements and creating functional specifications.
• Experience supporting ERP implementations, upgrades, and enhancements.
• Experience with manufacturing, supply chain, order management, and/or finance processes.
• Experience with reporting and analytics tools, including SQL-based reporting.
• Familiarity with ITSM practices.
• Knowledge of ERP integrations, APIs, EDI, and related business systems.
• Strong understanding of ERP testing, change management, and SDLC processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to translate technical concepts into business language.
• Continuous-improvement and process-optimization mindset.
• Curiosity and willingness to learn modern technologies and business processes.
• Effective collaboration with IT, business, and vendor teams.
• Excellent written and verbal communication skills.
• Knowledge of ERP reporting, data analysis, and business intelligence.
• Focus on business value.
• Strong analytical and critical-thinking skills.
• Strong customer-service mindset.
• Strong relationship-management and communication skills.
• Strong SYSPRO ERP and business-process knowledge.
• Willingness to drive and embrace change.

Nice To Haves

• ITIL knowledge or certification is preferred.
• Manufacturing or industrial experience is preferred.

Responsibilities

• Align ERP solutions with the organization’s mission, operations, structure, and goals.
• Analyze and improve business processes across manufacturing, supply chain, order management, finance, and customer service.
• Build stakeholder relationships and act as a trusted ERP advisor.
• Configure and maintain SYSPRO modules, workflows, forms, dashboards, and reports.
• Coordinate issue resolution with users, IT teams, vendors, and support partners.
• Create and maintain documentation, standard operating procedures, training materials, and knowledge articles.
• Develop functional specifications and support technical designs for enhancements, integrations, and customizations.
• Identify opportunities to use SYSPRO capabilities to improve organizational performance.
• Lead root-cause analysis and drive permanent corrective actions.
• Maintain ERP data integrity by identifying and correcting data-quality issues.
• Manage SYSPRO incidents, requests, and enhancements in ServiceNow; meet service levels and communicate status, impacts, and resolutions.
• Monitor system performance and recommend improvements to efficiency, scalability, and business value.
• Partner with stakeholders to define requirements and recommend efficient SYSPRO solutions.
• Serve as the primary IT contact for SYSPRO support, configuration, enhancements, and optimization.
• Support ERP implementations, upgrades, acquisitions, integrations, and transformation initiatives.
• Support ITSM change, release, and problem-management processes.
• Support test planning and execution, defect management, and user acceptance testing.
• Train users on new functionality, enhancements, and best practices.
• Troubleshoot ERP issues with internal IT teams and external vendors.

Benefits

• Medical and prescription drug plans, telemedicine with a medical plan, a high-deductible health plan and health savings account, dental and vision plans, virtual physical therapy, an employee assistance program, and voluntary accident, critical illness, and hospital indemnification programs.
• 401(k) retirement program with company match.
• Voluntary employee stock purchase plan.
• Financial wellness planning.
• Paid parental leave.
• Flexible spending accounts for child care and health care.
• Short-term and long-term disability.
• Basic life insurance and accidental death and dismemberment insurance.
• Adoption financial reimbursement.
• Tuition reimbursement.
• Voluntary life insurance for employees, spouses, and children.
• Voluntary identity theft and fraud protection.
• The posting states that benefits are 100% paid by ADS.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level