IT Business Analyst (28085)

Sunlight Financial • Charlotte, NC

12d • Hybrid

About The Position

The IT Business Analyst partners with business stakeholders to understand and document needs, process flows, business requirements, and use cases, including compliance implications. For operational optimization projects, the analyst documents current-state processes and identifies opportunities for AI agents and automation. Working with solution architects and developers, the analyst creates clear functional specifications and supports delivery through QA test scenarios, business validation, user acceptance testing, Compliance and business sponsor sign-off, deployment planning, and post-deployment measurement. The role is part of the IT team and has substantial input into projects and solutions. It is based in Sunlight Financial’s Charlotte, North Carolina office on a hybrid schedule.

Sunlight Financial is a contractor-focused point-of-sale lender serving home improvement businesses. The company describes its environment as fast-paced, entrepreneurial, collaborative, and rapidly growing, and values initiative, ownership, accountability, and adaptability.

Requirements

• At least a bachelor’s degree in Business Administration, Accounting, Computer Science, or equivalent.
• Five or more years of experience as a Business Analyst within an IT team; financial services experience is preferred.
• Strong analytical skills and the ability to approach problems from multiple angles to identify their essence.
• Ability to work effectively in a hands-on, fast-paced team environment.
• Ability to multitask and coordinate multiple projects while meeting scheduled and unscheduled deadlines.
• High comfort level with Salesforce and the Force.com platform.
• Applicants must be authorized to work in the United States for any employer on an ongoing and indefinite basis without sponsorship.

Nice To Haves

• Salesforce or Force.com platform certification.
• Understanding of UX design and content processes.
• Familiarity with APIs, JSON, and XML.
• Experience documenting requirements for AI, automation, or workflow tools.

Responsibilities

• Partner with business stakeholders to understand their needs and gather input from relevant stakeholders across the company, including compliance implications.
• Gather and document business requirements, use cases or user stories, and process maps to support solution development.
• Document current-state business processes, including decision points, exceptions, and systems used, to identify opportunities for AI agents and automation.
• Translate documented processes into requirements for AI agents, including review points and escalation paths, in partnership with Compliance.
• Work with solution architects and developers to formulate clear, concise functional documents.
• Provide clear, concise, architecturally sound documentation to the development team and conduct walkthroughs as needed.
• Work with Quality Assurance teams and provide test scenarios as required by project complexity.
• Participate in or lead early business validation of delivered functionality throughout development.
• Coordinate with development, testing, and end-user testers to support high-quality, zero-defect project delivery.
• Perform UAT after IT QA testing and obtain sign-off from the business sponsor and Compliance.
• Document pre- and post-deployment steps and plans.
• Monitor activity after deployment and report on project Measures of Success.

Benefits

• Competitive base salary commensurate with experience.
• Uncapped annual bonus based on personal and company performance.
• Comprehensive health coverage; Sunlight covers an average of 85% of premiums, including medical, dental, and vision.
• 20 days of PTO in the first year, increasing to 25 days after three years.
• Parental leave.
• Volunteer time off.
• Voting leave.
• 401(k) with a company match of 50% of contributions, up to 6% of salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level