IT Business Analyst

Cardinal Health•OH-Ohio-Work from Home, OH

5d•$96,300 - $137,600

About The Position

The Senior IT Business Analyst partners with business leaders, product owners, and IT teams to identify business needs and deliver enterprise application solutions across ERP platforms such as SAP, CRM platforms such as Salesforce, and integration platforms. The role supports both project delivery (Build) and ongoing operational improvement (Run), translating business processes into clear requirements and functional specifications. The ideal candidate has strong business analysis fundamentals, practical familiarity with enterprise ERP and CRM systems without needing deep specialization in a single platform, and curiosity about expanding technical skills across modern applications and AI tools. Application Development & Maintenance configures or codes software systems in cross-functional teams, following established design controls and engineering practices. The group programs and configures applications, systems, databases, and websites for internal and external business needs, and partners with business leaders to investigate user needs and maintain and enhance applications. At this level, the analyst applies comprehensive knowledge and technical capabilities to varied tasks and complex, large-scope projects. The role may contribute to policies and procedures, develops innovative technical solutions consistent with organizational objectives, works with general guidance on new projects, and may mentor less experienced colleagues.

Requirements

Strong verbal and written communication skills, with the ability to bridge business and technical teams.
Willingness and enthusiasm to learn new IT applications, system configurations, and modern technologies.

Nice To Haves

Bachelor's degree in a related field or equivalent work experience preferred.
4–8 years of Business Analysis or related experience supporting enterprise applications preferred.
Functional knowledge of enterprise ERP systems, such as SAP, and related processes preferred.
Familiarity with enterprise CRM platforms, such as Salesforce, and integrations preferred.
Experience documenting user stories and managing backlogs with Jira or Azure DevOps preferred.
Experience with process mapping and flow diagramming using Visio or Lucidchart preferred.
Experience with test execution, defect triage, and UAT coordination preferred.
Familiarity with AI tools, such as Microsoft Copilot, generative AI for documentation, or platform AI capabilities preferred.

Responsibilities

Participate in conversations with business partners to understand requirements, investigate operations, and work with IT leads to identify viable solution options.
Develop business process knowledge and create process flow diagrams, functional requirements, and related documentation.
Translate business needs into user stories, acceptance criteria, and system documentation using tools such as Jira or Azure DevOps.
Partner with ERP and CRM technical teams to support process enhancements and cross-system data flows.
Support data mapping, interface concepts, and reporting requirements between enterprise systems.
Collaborate with business users and technical teams to coordinate and execute User Acceptance Testing (UAT) and defect management.
Communicate technical concepts and project progress clearly to business partners and IT support teams.
Learn new enterprise applications, IT tools, and technologies to expand functional and technical contributions across the IT organization.
Explore and apply AI-assisted productivity tools to streamline requirements analysis, documentation, and testing workflows.
May contribute to policies and procedures and may mentor less experienced colleagues.