IT Business Analyst

Halvik • Greenbelt, MD

9d • Hybrid

About The Position

The IT Business Analyst serves as a liaison between business stakeholders and technical teams, translating business needs into functional requirements and helping guide the design, development, and implementation of technology solutions. The role supports a high-visibility federal IT environment within the NASA SEWP program, bridging operational needs with technical delivery. It calls for experience in federal IT environments, process documentation, and managing competing priorities across cross-functional teams. The role also supports testing, process improvement, and operational continuity initiatives.

The position is required to be onsite in Greenbelt, Maryland, at least three days per week. Candidates must be able to obtain and maintain a Public Trust clearance and meet NASA SEWP / SITSS contract requirements.

Requirements

• Associate or bachelor's degree in information systems, business administration, computer science, or a related field, or equivalent professional experience.
• At least 5 years of professional experience in IT operations, service delivery, or systems analysis within an enterprise or federal government environment.
• Proficiency with requirements and collaboration tools such as SharePoint, Confluence, Jira, or Azure DevOps.
• Advanced knowledge of the Microsoft 365 ecosystem, including Teams, Power Automate, Exchange, and Azure Active Directory.
• Experience with process mapping, workflow design, and knowledge management systems.
• Ability to obtain and maintain a Public Trust clearance and meet NASA SEWP / SITSS contract requirements.
• Availability to work onsite in Greenbelt, Maryland, at least 3 days per week.
• ITIL v4 Foundation or equivalent service management certification.
• Strong understanding of IT project lifecycle management, including planning, execution, risk mitigation, and stakeholder reporting.
• Excellent written and verbal communication skills, including the ability to produce executive-level reporting, stakeholder briefings, technical documentation, and SOPs in a federal or enterprise environment.
• Strong analytical and problem-solving abilities, including experience identifying operational gaps and implementing improvements in complex, multi-stakeholder environments.
• Ability to work independently, lead cross-functional teams, and manage multiple concurrent priorities in a high-visibility, mission-critical setting.

Nice To Haves

• CAPM, PMP, CBAP, PMI-PBA, or CSPO certification; in-progress certifications are considered.
• Experience supporting federal government IT programs and familiarity with government contracting, procurement vehicles, or programs such as NASA SEWP, NIH, or HHS.
• Experience using Microsoft 365 tools, including SharePoint, Teams, Power Automate, Exchange, and Azure AD, for operational workflows, reporting, and data analysis.
• Familiarity with enterprise systems integration, identity and access management (Azure AD, OKTA/MobileIron), and endpoint lifecycle management concepts.
• Experience supporting onboarding programs, enterprise-wide IT initiatives, and service delivery transformation in a federal or large enterprise environment.
• A track record of measurable operational improvements.
• Experience developing and delivering training materials, knowledge base articles, and user guides for technical staff, end users, and leadership.
• Familiarity with Agile/Scrum methodologies and experience participating in sprint-based delivery cycles.

Responsibilities

• Lead the development and documentation of functional requirements, business process workflows, and standard operating procedures that translate stakeholder needs into actionable technical specifications.
• Manage daily business analysis workflows, including requirements gathering, gap analysis, and solution validation, and align deliverables with program timelines, contract milestones, and SEWP operational standards.
• Coordinate with SEWP PMO staff, Civil Servants, Contract Holders, IT development teams, and agency customers to align technology solutions with business objectives and procurement requirements.
• Maintain and optimize process documentation, knowledge management systems, and SharePoint-based collaboration environments.
• Support system integration efforts across SEWP VI applications, including the Online Catalog and Quote Request Tool (QRT).
• Elicit, document, and manage business and functional requirements using Jira, Confluence, SharePoint, or equivalent tools, maintaining requirements traceability through the project lifecycle.
• Support user acceptance testing, system integration testing, and defect tracking; document test cases, results, and issue resolution.
• Develop and deliver executive-level briefings, status reports, meeting facilitation materials, and stakeholder communications conveying program progress, risks, and recommendations.

Benefits

• Company-supported medical, dental, vision, life, short-term disability, and long-term disability insurance.
• 11 federal holidays and paid time off.
• Eligible employees may receive performance-based incentives.
• 401(k) with company matching.
• Flexible Spending Accounts for commuter, medical, and dependent care expenses.
• Tuition assistance.
• Charitable contribution matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree