IT Business Analyst, Client Portal Data & Visualizations

HarbourVest Partners•Boston, MA

4d•Hybrid

About The Position

HarbourVest is seeking an IT Business Analyst to support data, reporting, and visualization capabilities for its Client Portal. The role partners with business stakeholders, product owners, data engineering teams, and external partners to help reliably deliver and support client-facing reports, dashboards, and investment data. The ideal candidate has expertise in Power BI, investment data, Snowflake integrations, data mapping, and production support, and can translate business needs into clear technical requirements and quality solutions. The position includes gathering reporting requirements, supporting Power BI solutions, maintaining data and operational documentation, and supporting investment data across client, fund, portfolio, transaction, and performance domains. The analyst develops and maintains mappings and integration requirements, works with Data Engineering on Snowflake solutions, investigates data quality issues, and provides functional and production support for Client Portal capabilities. The role also coordinates with an offshore support partner in India, including day-to-day priorities, assignments, support coverage, issue resolution, quality, knowledge transfer, and operational readiness. It facilitates requirements sessions and supports backlog prioritization, solution design, user acceptance testing, and release planning while serving as a liaison across business, product, data, technology, support, and third-party teams. This position follows a hybrid work arrangement. Employees receive 18 remote workdays per quarter, subject to manager approval. The base salary range is $90,000 to $100,000, and the role is eligible for a discretionary annual bonus. Total rewards may also include retirement contributions, health insurance, income protection, paid time off and leave benefits, and well-being programs, with eligibility varying by position and geography.

Requirements

At least 5 years of experience in a Business Analyst, Data Analyst, or related role.
Demonstrated experience with Power BI, Snowflake or a similar cloud data platform, data mapping, data integration, and reporting requirements.
Working knowledge of SQL and experience using Python to analyze, validate, and reconcile data.
Experience supporting production applications and resolving data-related issues.
Excellent analytical, communication, documentation, and partner management skills.
Ability to translate complex technical concepts into clear, business-friendly language.

Nice To Haves

Experience in private equity, asset management, financial services, or investment operations.
Familiarity with client, investor, fund, or investment performance reporting.
Experience supporting a client-facing portal or digital platform.
Experience coordinating or functionally managing offshore support teams, preferably in India.
Experience with Agile delivery practices and tools such as Jira and Confluence.

Responsibilities

Gather and document requirements for client-facing reports, dashboards, metrics, and visualizations.
Support the development and enhancement of Power BI solutions and validate data for accuracy, completeness, and consistency.
Maintain business rules, data definitions, reporting requirements, and operational documentation.
Support investment data across client, fund, portfolio, transaction, and performance domains.
Develop and maintain source-to-target mappings, transformation rules, and integration requirements.
Partner with Data Engineering on Snowflake solutions and analyze data flows across source systems, Snowflake, Power BI, and the Client Portal.
Perform data reconciliation, impact analysis, and root-cause analysis to address data quality issues.
Provide functional support for Client Portal data, reporting, and visualization capabilities.
Participate in incident triage, issue investigation, root-cause analysis, and resolution.
Support production releases through testing, validation, post-deployment monitoring, and maintenance of runbooks and support procedures.
Identify opportunities to improve data quality, reporting processes, and support efficiency.
Coordinate day-to-day priorities, work intake, assignments, project progress, support coverage, and issue resolution with the offshore support partner in India.
Provide business context and requirement clarification, review partner work, and ensure alignment with quality and service expectations.
Support knowledge transfer, operational readiness, status reporting, and accountability across the distributed team.
Facilitate requirements sessions and translate business needs into user stories, process flows, functional requirements, and acceptance criteria.
Support backlog prioritization, solution design, user acceptance testing, and release planning.
Act as a liaison among business users, product teams, data engineers, developers, support teams, and third-party partners.