IT Business Analyst (Remote)

Koniag Government Services•Albuquerque, NM

1d•Remote

About The Position

Kadiak, LLC, a Koniag Government Services company, is hiring an IT Business Analyst to support the Indian Health Service (IHS), primarily its Identity and Access Management (IAM) program in a large enterprise environment. The position may be performed in Albuquerque, New Mexico, or remotely. The IT Business Analyst works independently and as part of a multifunctional team to gather and document requirements, coordinate work across business and technical teams, support access certification campaigns, develop application workflows, and provide analysis and reporting to support customer decisions. The role includes business and technical analysis of IAM systems and processes, requirements documentation, customer and application-owner collaboration, testing, operational analysis, project coordination, and support for IAM enhancements and reporting. Applicants must be U.S. citizens able to obtain a Public Trust clearance. Preference will be given to qualified applicants who are members of a Federally Recognized Native American Tribe.

Requirements

Bachelor’s degree and experience with application business analysis in a Federal organization, or an equivalent combination of education and experience.
U.S. citizenship and ability to obtain a Public Trust clearance.
Customer service skills and excellent verbal, presentation, and written communication skills.
Ability to resolve difficult or challenging problems with assistance from senior support or outside software analysis support.
Ability to work independently within a team environment.
Demonstrated proficiency in Microsoft 365, ServiceNow, Azure DevOps, and Visio.

Nice To Haves

ITIL Foundations certification.
Experience with identity governance platforms such as SailPoint IdentityIQ.
Experience with access certification campaigns.
Experience with Agile or Scrum delivery.

Responsibilities

Demonstrate integrity, quality of work, initiative, teamwork, sound judgment, clear communication, and accountability in daily work.
Define and document business and technical requirements for IAM systems, including roles, entitlements, access definitions, provisioning and user-account life cycles, reconciliation, certification, provisioning, and de-provisioning.
Conduct business process analysis and customer interviews to derive role-based access control structures for IAM-integrated applications.
Perform and document end-user acceptance testing for IAM applications, including SailPoint upgrades and releases.
Collaborate with application owners to map application support needs and serve as a Customer Success Manager.
Conduct operational analysis across systems and processes and develop alternatives analyses, including assessment matrices, gap analyses, cost comparisons, and SWOT analyses.
Develop test plans and execute test scripts based on business and functional requirements.
Coordinate with application administrators and developers on priorities, dependencies, and delivery status.
Plan, coordinate, and report the status of assigned contract tasks, and maintain related operations plans in accordance with customer direction.
Initiate, implement, or oversee routine and as-needed administrative and managerial project activities.
Analyze IT problems and recommend systems solutions to improve the efficiency of administrative operations, organizations, or management.
Evaluate and recommend improvements to internal processes and administrative operations.
Support a range of IT management activities and assist with developing directives and designing, documenting, and implementing reporting systems.
Manage the IAM enhancement intake process and backlog; write user stories with acceptance criteria in Azure DevOps; and support customer priority reviews.
Participate in training made available by the company and remain receptive to self-development.
Maintain an orderly work area and report unsafe conditions or practices.