IT Business Analyst (Remote)

Koniag Government Services, LLC•Albuquerque, NM

1d•$100,000 - $110,000•Remote

About The Position

Kadiak, LLC, a Koniag Government Services company, is hiring an IT Business Analyst to support the Indian Health Service (IHS), primarily focusing on its Identity and Access Management (IAM) program in a large enterprise environment. The role may be performed in Albuquerque, New Mexico, or remotely. The IT Business Analyst works independently and as part of a multifunctional team to gather and document requirements, coordinate work across business and technical teams, support access certification campaigns, develop application workflows, and produce analysis and reporting for customer decision-making. The position includes defining business and technical requirements for IAM systems, analyzing business processes and customer needs, supporting IAM application testing and releases, coordinating application support, and conducting operational analysis. Additional work includes managing IAM enhancement intake and backlogs, creating user stories and test plans, coordinating priorities and delivery, maintaining task plans and status reports, and recommending IT solutions and process improvements. Applicants must be U.S. citizens and able to obtain a Public Trust clearance. Preference will be given to qualified applicants who are members of a Federally Recognized Native American Tribe, pursuant to PL 93-638, as amended.

Requirements

Bachelor’s degree and experience with application business analysis in a Federal organization, or an equivalent combination of education and experience.
Proficiency in Microsoft 365, ServiceNow, Azure DevOps, and Visio.
Customer service skills and excellent verbal, presentation, and written communication skills.
Ability to resolve difficult or challenging problems with assistance from senior support or outside software analysis support.
Ability to work independently within a team environment.
U.S. citizenship and ability to obtain a Public Trust clearance.

Nice To Haves

ITIL Foundations certification.
Experience with identity governance platforms such as SailPoint IdentityIQ, access certification campaigns, and Agile or Scrum delivery.

Responsibilities

Demonstrate integrity, quality of work, initiative, teamwork, sound judgment, clear communication, and accountability.
Define and document business and technical requirements for IAM systems, including roles, entitlements, access definitions, provisioning and user account life cycles, reconciliation, certification, provisioning, and de-provisioning.
Conduct business process analysis and customer interviews to derive role-based access control structures for IAM-integrated applications.
Perform and document end-user acceptance testing for IAM applications, including SailPoint upgrades and releases.
Collaborate with application owners to map out application support as a Customer Success Manager.
Conduct operational analysis across systems and processes and prepare alternatives analyses, including assessment matrices, gap analysis, cost comparisons, and SWOT analysis.
Develop test plans and execute test scripts based on business and functional requirements.
Coordinate with application administrators and developers on priorities, dependencies, and delivery status.
Plan, coordinate, and report the status of assigned contract tasks, and maintain related operations plans in accordance with customer direction.
Initiate, implement, or oversee routine or as-needed administrative and managerial project activities.
Analyze IT problems and identify, evaluate, and recommend IT system solutions to improve administrative operations, organizations, or management.
Analyze and recommend improvements to internal processes, administrative operations, organizations, or management.
Support a wide range of IT management activities.
Assist with developing directives and designing, developing, documenting, and implementing reporting systems.
Manage the IAM enhancement intake process and backlog, write user stories with acceptance criteria in Azure DevOps, and support customer priority reviews.
Maintain a neat and orderly work area and report unsafe conditions or practices.
Remain available and receptive to company-provided training for self-development.