IT Business Analyst IV

CONA Services•Charlotte, NC

2d•Hybrid

About The Position

The IT Business Analyst IV is a member of an IT agile/scrum team who understands business process objectives and helps translate needs into actionable technology requirements and designs. The role covers the full Agile/Scrum life cycle, from user story ideation through development, deployment, and production support. Key activities include requirements creation, gap analysis, supporting prioritization, analyzing risk-to-value enterprise solutions, data mapping, and providing level 2 support. The Business Analyst IV supports and coaches Business Analysts I, II, and III across several business areas or products and may work closely with Product Owners. The role also helps resolve more difficult issues through strong communication and collaboration. This position is based in the Charlotte, NC office and requires working there four days a week.

Requirements

At least 7 years of experience with IT solution implementations.
Bachelor's degree (4 years) and knowledge acquired through 7 or more years of work experience.
Excellent communication and collaboration skills.

Nice To Haves

Master's degree in technology or business preferred.

Responsibilities

Create end-to-end business requirements by collaborating with stakeholders, business owners, and product owners; understanding the applications and systems supporting business areas; and analyzing data from across the enterprise.
Perform gap analysis on existing systems, processes, and data sets to identify value-based solutions that improve efficiency, productivity, and use of company resources.
Help stakeholders, business owners, and product owners prioritize work for products, systems, and application roadmaps to achieve customer goals and high-value outcomes.
Work cross-functionally with agile/scrum teams and Communities of Service to investigate enterprise initiatives and help select risk-to-value enterprise solutions for implementation.
Create complex data mappings for movement of data among relational, denormalized, and unstructured data storage technologies.
Participate in agile/scrum routines, including backlog refinement, user story mapping, sprint reviews, and retrospectives, to improve efficiencies and processes.
Provide level 2 support for technology solutions in the assigned application portfolio, perform root cause analysis, and collaborate with business partners, CCBCC, CONA, and IT Teammates to resolve issues and incidents.
Support and coach Business Analysts I, II, and III across several business areas or products.
Help remove difficult issues through communication and collaboration.