IT Business Analyst Intern - Summer 2027

Pella Windows & Doors•Pella, IA

6d•Onsite

About The Position

Pella Corporation is seeking motivated undergraduate students for our IT Business Analyst Internship. Business analysts play a key role in how new technology reaches the people who use it. At Pella, we're implementing modern systems that improve how our teams work, and success depends on understanding user needs, supporting adoption, and connecting business teams with the technical teams who build and support these solutions. This internship provides hands-on experience supporting a major ERP technology migration while working alongside experienced IT professionals. Interns gain practical experience in system implementation, user enablement, and technical support while building technical and professional skills that prepare them for future careers in information technology and business analysis. If you're eager to learn, enjoy solving problems, and want to help people get the most out of new technology, we'd love to connect with you.

Requirements

Currently pursuing a bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, Business Analytics, Computer Engineering, or a related field.
Strong academic standing.
Strong written and verbal communication skills with the ability to effectively communicate with both technical and non-technical audiences.
Experience using AI tools such as Claude, ChatGPT, or Copilot to solve problems.
Demonstrated leadership, teamwork, or involvement through campus organizations, work experience, athletics, volunteer activities, or other experiences.
Demonstrated problem-solving and analytical skills.
Ability to learn new technologies, systems, and technical concepts quickly.

Nice To Haves

Experience teaching, training, tutoring, or supporting other people's use of technology, including campus IT help desk or service desk work, peer tutoring, or student technology roles.
Ability to create multimedia training assets such as screen recordings, instructional videos, or visual walkthroughs.
Ability to query and analyze system or application logs to investigate issues.
Experience working on team-based projects through coursework, extracurricular activities, or internships.
Familiarity with at least one programming language and a general understanding of how applications, databases, and integrations work together.

Responsibilities

Support the implementation and adoption of a new enterprise technology platform through project work and collaboration with cross-functional teams.
Gain exposure to system implementation, user enablement, and technical support practices while contributing to real business initiatives.
Support end user training and adoption for a new core system, including walkthroughs, job aids, and reference documentation.
Triage reported issues by reproducing problems, gathering details, and escalating to the appropriate engineering team.
Gather business requirements and translate them into clear documentation for engineering and product teams.
Serve as a communication link between business users and technical teams.
Support testing, data validation, and cutover activities as the new platform is rolled out.
Participate in Agile ceremonies, including standups, sprint planning, and retrospectives.
Contribute to an individual internship project and collaborate with fellow interns on a cross-functional project focused on improving a business process or solution.