2027 Summer Intern: Business Analyst

Charter Communications•Stamford, CT

19h

About The Position

This is a paid, full-time, 11-week internship running from May 26 through August 6, 2027. The intern will join Spectrum’s Residential Ecommerce team as a junior Product Manager, helping shape how residential customers discover, purchase, and receive products online, including delivery scheduling, installation, and fulfillment. The role works with engineering, design, and operations to translate customer and business needs into requirements, track product metrics, and help prioritize team work. About 80% of the intern’s schedule is devoted to department and team projects. The remaining 20% includes internship experiences such as a kickoff conference, professional development sessions, networking activities, webinars, community service, cross-functional projects, and final presentations. The program also offers mentorship and opportunities to learn about the telecommunications industry and Spectrum’s business.

Requirements

Be a rising junior with an expected graduation date between December 2028 and May 2029.
Be currently enrolled in an accredited college or university pursuing a bachelor’s degree.
Have a current GPA of at least 3.0.
Be able to travel locally to Spectrum intern development events and activities throughout the program.
Be authorized to work in the United States without restrictions or the need for future sponsorship.

Nice To Haves

Ability to write clear requirements, including user stories, specifications, and acceptance criteria.
Basic SQL skills.
Fluency with backlog tools such as Jira, Linear, or Asana.
Metrics literacy, including conversion, average order value, and cart abandonment.
Knowledge of the residential customer journey, including delivery, scheduling, and installation.
Prioritization skills using RICE, MoSCoW, or structured tradeoffs.
Cross-functional communication skills with engineering, design, and operations.
Comfort with ambiguity.

Responsibilities

Translate customer and business needs into clear requirements, user stories, or specifications for engineering and design.
Query and analyze product and customer data, including SQL and dashboards, to inform feature decisions.
Track and report key metrics for owned features, such as conversion rate, average order value, and cart abandonment.
Maintain and prioritize backlog items in Jira, Linear, or Asana.
Map and document the residential customer journey, including delivery, scheduling, and installation touchpoints.
Support prioritization discussions using structured frameworks such as RICE and MoSCoW.
Partner with engineering, design, and operations to keep projects moving and unblock issues.
Assist in defining success criteria and monitoring results for A/B tests or feature launches.
Turn ambiguous problems into concrete next steps or action items.
Present findings and recommendations to stakeholders in clear, digestible formats.