IT Business Analyst, Expert - CC&B
About The Position
The Billing Modernization team, part of the Enterprise Platforms & Infrastructure group, is undergoing a significant customer transformation journey focused on modernizing and re-architecting its Billing and rates platforms. PG&E is modernizing its billing systems to support evolving rate structures, programs, and customer needs through the Billing Modernization Initiative. This program will transition customers to a unified customer care, service order, metering, and billing platform. The initiative is planned in three stages: Stage 1 replaced ABS for electric complex billing customers with the Billing Cloud Services (BCS) solution. Stage 2 is upgrading Oracle Utilities Customer Care and Billing from version 2.4 to CC&B 25.4. Stage 3 will complete the transition to Oracle Customer to Meter (C2M), consolidating CC&B, BCS, ABS gas, and L&G MDMS capabilities. This complex challenge is expected to span 4 or more years. We are seeking individuals to support Stage 3 from project restart through delivery.
Requirements
- Bachelors Degree in Computer Science or job-related discipline or equivalent experience
- 7 years job-related CC&B experience, or similar Oracle platform (such as C2M)
Nice To Haves
- Utility industry experience, job-related
- Experience as Project Manager, high complexity
- Job-related experience, 9 years
- Experience in business analysis, 7 years
- Experience in business analysis, 5 years
- CCBA-certification of Competency in Business Analysis certification
- CBAP-Certified Business Analysis Professional certification
- CC&B Specialist certification
Responsibilities
- Lead and partner with technical teams to ensure successful delivery of project functionality.
- Collaborate on the development of functional solutions with business clients and vendor implementers, leveraging knowledge of PG&E systems and business processes.
- Communicate IT processes to the business clients and vendor partners.
- Demonstrates a level of expertise that allows the BA to act as a recognized authority for a project or initiative.
- Exercises independent judgment and discretion in matters of significance with broad scope and high complexity.
- Able to analyze and design solutions independently with minimal guidance as needed on the most complex projects.
- Analyze end-to-end complex business processes and information needs of the clients in one or more business functional areas (may include external entities).
- Anticipate client concerns and questions, and provide proactive, timely and professional client-focused communications.
- Define and document business requirements for complex projects.
- Evaluate and document alternatives that will provide the most effective solutions to complex business problems.
- Identify, propose and influence IT solutions to complex business problems; negotiate requirements and deliverables with multiple business clients.
- Provide expert consulting in information technology to the client to identify and satisfy the business needs.
- Create and review design and technical specification documents for alignment with business solution.
- Understand in detail the current and future business environment of the business clients; effectively anticipate, identify, and fully meet the business needs.
- Serves as key technical resource within the area of specialization.
- Demonstrates advanced knowledge and technical competence for Oracle and other applications in scope for the Billing Modernization program.
- Demonstrates understanding of business processes for several business functional areas, and can effectively coordinate the work on analysis and requirements for several projects.
- Provide timely responses to client inquiries or delegate as appropriate.
- Comply with SOX and other standard process requirements.
- Demonstrates good understanding of a number of the following areas: testing, project management, related Lines of Business, software development, SOX compliance, regulatory compliance, operational/disaster recovery, operations, maintenance, etc.
- May perform various additional activities, such as operation and maintenance support, testing of critical areas of complex applications, etc.
- Prepare and review test plans and perform quality reviews of test results.
- Mentors the Associate and Career-level team members.
- Act as a key contributor to the business cases for complex IT projects and initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
