IT Associate Systems Engineer

Caddell Construction•Columbus, OH

3d•$43,650 - $58,200•Hybrid

About The Position

Caddell Construction is seeking an IT Associate Systems Engineer to join their team. This role involves providing technical and operational support for users of desktop computers, laptops, and cell phones, as well as managing IT inventory, software licenses, and cybersecurity incident reporting. The position is full-time, located in an office setting with some travel to project sites, and may require occasional after-hours coverage. Caddell emphasizes employee growth and development, offering a collaborative work environment.

Requirements

Customer-service focus.
Strong analytical and problem-solving skills.
The ability to communicate technical information in an accessible manner to non-technical employees.
Hands on computer hardware experience, ability to multitask and prioritize.
Ability to handle stressful working situations.
Good written and verbal communication skills are necessary.
Basic knowledge of computer software (installation and troubleshooting).
Working knowledge of MS Office (Word, Excel, and PowerPoint) required.
Organizational and excellent Customer Service Skills are a must.
Minimum Associates degree or 2 years of IT experience troubleshooting hardware / software.
Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory.

Nice To Haves

Working Knowledge of Office 365 Admin is a plus
Preferred Network Plus, Solar Winds monitoring system and Web Helpdesk experience.

Responsibilities

Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites.
PC and smart phone setup and deployment; perform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages.
Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams.
User creation and deletion.
Manage IT Inventory, Invoicing, and IT asset procurement.
Perform software license management, renewal, notification, and invoicing.
Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment.
Perform periodic performance reporting to support capacity planning.
Research and recommend innovative, and where possible, improved usage of technology for company initiatives.
Report cyber security incidents to management and IT staff.
Performs additional duties per supervisor’s direction.