Associate Engineer, IT Laboratory Systems

Bristol Myers Squibb•Summit, NJ

17h•Onsite

About The Position

The Associate Engineer, IT Laboratory Systems at Bristol Myers Squibb supports laboratory and manufacturing benchtop IT systems within a GMP-regulated environment. This role involves providing hands-on technical support, troubleshooting, and operational execution to ensure system availability and compliance across manufacturing and laboratory operations. The position primarily requires supporting non-standard business hours, including nights, extended hours, weekends, holidays, and scheduled site shutdowns, serving as a critical off-hours resource for independent issue resolution, escalation, and execution support to maintain GMP operations continuity. The role demands sound technical judgment, the ability to work with minimal supervision, and active participation in both steady-state operations and new system implementations.

Requirements

One year of technical support experience or relevant IT certifications required.
Basic understanding of laboratory equipment and IT systems.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.
Demonstrated ability to execute assigned tasks with minimal supervision while collaborating effectively with cross-functional teams as needed.
Strong organizational skills and attention to detail.
Experience with routine maintenance and troubleshooting of IT systems.
Demonstrated ability to manage multiple tasks and meet deadlines.
Ability to work non-standard schedules, including nights, extended hours, weekends, and holidays.
Flexibility to support day shift operations as required to meet business needs, including coverage during planned and unplanned absences.
Ability to report onsite within a reasonable timeframe to support operational needs.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Familiarity with laboratory software and hardware is a plus.

Responsibilities

Provide technical support for laboratory benchtop equipment and IT systems.
Perform routine maintenance and troubleshooting of laboratory instruments and IT hardware.
Assist in the installation and configuration of laboratory software and hardware.
Ensure compliance with industry standards and laboratory protocols.
Collaborate with laboratory staff to identify and resolve technical issues.
Maintain accurate records of maintenance and support activities.
Assist in the training of laboratory personnel on the use of IT systems and equipment.
Stay updated with the latest advancements in laboratory technology and IT systems.

Benefits

Medical, pharmacy, dental, and vision care
BMS Well-Being Account
BMS Living Life Better
Employee Assistance Programs (EAP)
401(k) plan
Short- and long-term disability
Life insurance
Accident insurance
Supplemental health insurance
Business travel protection
Personal liability protection
Identity theft benefit
Legal support
Survivor support
Flexible time off (unlimited, with manager approval) for US Exempt Employees
11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
160 hours annual paid vacation for new hires with manager approval (Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees)
3 optional holidays (Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees)
Unlimited paid sick time (based on eligibility)
Up to 2 paid volunteer days per year (based on eligibility)
Summer hours flexibility (based on eligibility)
Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs
Annual Global Shutdown between Christmas and New Years Day