IT Systems Engineer

Airship

23h • $75,000 - $90,000 • Remote

About The Position

You'll be a core member of Airship's Internal Systems team, supporting and evolving the infrastructure that powers our internal operations. This role blends systems administration with engineering, giving you ownership across cloud and on-prem environments, enterprise applications, automation, and security compliance. You'll work closely with IT Support, Security, and Engineering to keep our internal systems reliable, scalable, and aligned with business goals. The work is both hands-on and strategic: you'll contribute to the performance, security, and maturity of our internal technology ecosystem. You're also expected to leverage AI tools to streamline automation, scripting, and troubleshooting as part of your everyday workflow.

Requirements

• 2+ years of experience in a Systems Engineering role, or 3-4 years in IT Support with progression into more advanced infrastructure and/or device management responsibilities
• Experience managing Mac, Windows, and Linux environments
• Strong problem-solving and troubleshooting abilities
• Clear communication skills and a collaborative approach to working across teams
• Familiarity with enterprise security practices and endpoint protection
• Scripting experience (e.g., Python, PowerShell) and background of building API integrations for automation projects
• Understanding of disaster recovery principles and business continuity planning
• At least intermediate proficiency administering Jamf, Workspace ONE, Google Workspace, Okta, Slack, and Atlassian (or equivalent tools).
• Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!

Nice To Haves

• Experience using AI-powered tools to accelerate scripting, troubleshooting, or automation workflows
• Vendor management experience, including working with third-party providers to ensure solutions meet internal standards

Responsibilities

• Work cross-functionally with IT Support, Security, and Engineering to integrate and optimize internal systems
• Mentor and guide the IT team on complex infrastructure and systems issues
• Design and configure scalable, secure infrastructure across on-premises and cloud-based environments
• Administer and maintain enterprise systems, servers, and user environments, applying regular updates, patches, and maintenance to ensure reliability and uptime
• Monitor system health and performance, troubleshooting and resolving technical issues as they arise
• Manage identity and access control systems, including SSO and MFA configurations, and ensure systems and endpoints comply with security policies
• Develop and maintain scripts and tools to automate workflows, monitoring, and routine operations, connecting enterprise SaaS applications with each other and internal tools via APIs
• Support infrastructure automation to improve repeatability, efficiency, and scale, including CI/CD practices for internal tools where applicable
• Implement and test backup and disaster recovery strategies for critical systems, ensuring recovery plans are documented and regularly validated
• Document system configurations, SOPs, upgrade paths, and troubleshooting procedures, and identify opportunities for process optimization
• Take part in the team’s on-call schedule, providing incident response support for our IT and Security departments as required

Benefits

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development
• Stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed