IT Infrastructure Administrator

DCI Donor Services•Nashville, TN

23h•Hybrid

About The Position

DCI Donor Services is seeking an IT Associate Infrastructure Administrator to support the day-to-day operation, administration, security, and maintenance of its technology infrastructure. The position works with servers, networks, cloud services, endpoint platforms, and telecommunications systems, and serves as an escalation point for technical support issues. It performs routine infrastructure administration under established standards and procedures, while developing technical proficiency across systems, networking, telecommunications, cloud services, infrastructure security, and security monitoring. The role supports infrastructure at office and remote locations, coordinating with internal IT teams, vendors, service providers, and site contacts. It also contributes to infrastructure deployments, maintenance, troubleshooting, security activities, incident response, documentation, and continuous improvement. The work follows a hybrid model, with onsite work required for installations, deployments, upgrades, and emergency response. Travel to DCIDS locations may be required, and scheduled after-hours work and on-call participation may be needed. DCI Donor Services works to end the transplant waiting list through organ and tissue donation, transplantation, and distribution. The organization operates three organ procurement and tissue recovery organizations, a tissue bank, and an eye bank. It states a commitment to diversity, equity, and inclusion. New employees must have received their first dose of the COVID-19 vaccine by their potential start date or provide proof of vaccination. Applicants must complete a video screening within 48 hours of submitting an application to be considered.

Requirements

Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
At least 3 years of hands-on IT support or infrastructure experience.
Experience troubleshooting Windows endpoints, user accounts, applications, networking, and common infrastructure services.
Strong knowledge of Windows operating systems and common enterprise applications.
Working knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365 administration.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, wireless networks, and VPN technologies.
Working knowledge of ITSM and ITOM concepts and tools, including incident, change, configuration, asset, and service-management practices.
Working knowledge of infrastructure security concepts and practices, including vulnerability management, endpoint protection, secure configuration, security logging and monitoring, incident response, and initial review of authentication, endpoint, network, and system activity.
Understanding of identity and access management concepts, including account lifecycle, least privilege, multifactor authentication, privileged access, and secure administrative practices.
Working knowledge of endpoint management, software deployment, patching, infrastructure monitoring, and backup technologies.
Ability to troubleshoot issues across endpoints, applications, systems, networks, and telecommunications services.
Strong troubleshooting, analytical, and problem-solving abilities.
Effective communication with technical and non-technical stakeholders.
Ability to work independently within established authority, exercise sound technical judgment, and recognize when issues require specialized escalation.
Ability to prioritize and coordinate multiple incidents, service requests, maintenance activities, and project assignments.
Strong attention to detail and technical documentation.
Commitment to customer service and continuous improvement.
Demonstrated interest and ability to develop proficiency across multiple infrastructure disciplines.
Ability to sit, stand, bend, and walk, and to work in office areas, equipment rooms, and network closets.
Ability to communicate effectively verbally and in writing.
Ability to use computers, hand tools, testing equipment, ladders, and related technology equipment.
Ability to lift and carry technology equipment weighing up to 50 pounds, with assistance when appropriate.
Must have received the first dose of the COVID-19 vaccine by the potential start date or be able to provide proof of vaccination.

Nice To Haves

Prior experience or hands-on exposure to server administration, networking, Microsoft 365, cloud services, infrastructure security, or telecommunications.
Experience in healthcare, nonprofit, or another regulated environment.
Relevant IT certifications preferred, such as CompTIA A+, Network+, or Security+; Microsoft; Cisco; or equivalent certifications.
Experience using ServiceNow preferred.
Familiarity with virtualization and cloud infrastructure.
Familiarity with VoIP and enterprise telecommunications technologies.

Responsibilities

Administer and support assigned servers, infrastructure systems, cloud services, network components, and telecommunications platforms.
Perform routine infrastructure configuration, maintenance, patching, upgrades, and troubleshooting according to established procedures and standards.
Monitor infrastructure availability, performance, and alerts, and respond to identified issues.
Install, replace, label, document, and troubleshoot assigned infrastructure hardware, including network, server, telecommunications, and related site equipment.
Support infrastructure changes and deployments at new and existing locations, including staging, implementation, testing, validation, documentation, and operational handoff.
Maintain system, network, configuration, inventory, asset, and operational records, including configuration items and change records in the IT service management platform.
Coordinate with vendors, service providers, site contacts, and internal IT teams on installations, maintenance, outages, troubleshooting, testing, and escalations.
Support infrastructure and connectivity at assigned office and remote locations, coordinating onsite and remote activities.
Troubleshoot network connectivity, wireless, VPN, DNS, DHCP, and related infrastructure issues.
Assist with configuration and maintenance of switches, wireless infrastructure, firewalls, and other network components within assigned authority.
Administer and troubleshoot routine telecommunications services, including phones, extensions, voicemail, call routing, connectivity, call quality, and VoIP services.
Assist with administration and maintenance of Windows Server, Active Directory, Microsoft 365, virtualization, cloud services, endpoint-management platforms, backup systems, and other assigned technologies.
Perform routine account, group, access, authentication, and system configuration activities within assigned authority.
Troubleshoot server, application, endpoint, and cloud-service issues escalated from technical support.
Investigate and resolve escalated incidents requiring infrastructure-level troubleshooting or administrative access across endpoints, applications, accounts, servers, networks, telecommunications, and related systems.
Escalate complex or specialized issues to System Administrators, Network & Telephony Engineers, Information Security personnel, vendors, or IT leadership as appropriate.
Develop troubleshooting procedures and knowledge articles, and provide technical guidance and knowledge transfer to IT Support staff.
Maintain systems and infrastructure in accordance with security, configuration, access, and change-management requirements.
Assist with vulnerability identification and remediation, patching, endpoint protection, security logging and monitoring, backup verification, and other assigned technical security activities.
Review assigned system and security alerts, perform initial investigation and troubleshooting, and escalate potential information security events according to established procedures.
Support technical investigation, containment, recovery, and remediation during operational or information security incidents.
Gather and maintain technical evidence and records supporting security assessments, audits, vulnerability management, control validation, recovery testing, and remediation.
Identify recurring technical issues and recommend improvements to systems, documentation, automation, or support processes.
Participate in cross-training and hands-on technical development across systems, networking, telecommunications, cloud services, infrastructure security, and security monitoring.
Maintain knowledge of relevant technologies, technical standards, security practices, and industry trends.
Perform other related duties as assigned.

Benefits

Up to 176 hours of PTO in the first year.
Up to 72 hours of sick time in the first year.
Choice of two medical plans: PPO or HDHP.
Dental coverage.
Vision coverage.
403(b) plan with matching contribution.
Company-provided term life insurance.
Company-provided AD&D insurance.
Company-provided long-term disability insurance.
Wellness program.
Supplemental insurance benefits, including accident coverage and short-term disability.
Discounts on home, auto, renter, and pet insurance.
Cell phone discounts through Verizon.
Competitive compensation package.