IT Assistant

Farmers Bank and Savings Company•Pomeroy, OH

4d•Onsite

About The Position

The Information Technology Assistant supports and maintains in-house hardware, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware and equipment while ensuring optimal workstation performance. The IT Assistant is also responsible for troubleshooting and end-user training and support when necessary.

Requirements

Must be able to perform duties, show patience, demonstrate composure, and resolve conflict with frustrated and emotional people
Must be able to observe and interpret facial expressions and gestures; listen and communicate in a variety of formal and informal settings through oral and written mediums including report writing and business correspondence; communicate technical information in a user-friendly manner
Must be able to review, analyze, remember and manipulate information; read and enter data accurately into a computer; organize financial information, and multitask and prioritize with competing deadlines
Must possess good analytical skills and problem-solving skills; work independently and escalate unresolved issues to Manager appropriately
Must display professionalism and demonstrate initiative and reliability
Associate degree (or relevant experience) preferably in a computer science or technology field
Knowledge and experience with Microsoft hardware, printers, copiers and multi-function machines, networking principles and Microsoft operating systems required

Nice To Haves

Experience with Active Directory and Numara Track It software

Responsibilities

Serve as the Bank’s “Help Desk”
Act as the first point of contact for technical assistance requests by phone, email, or in person
Diagnose and resolve technical hardware and software issues
Perform onsite and remote troubleshooting
Assist with the deployment/upgrading of laptops, PCs, tablets, and other devices
Maintain accurate documentation and follow up and update requests with notes using the Track-It software
Manage the Bank’s IT Assets
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
Attend bank meetings and serve on Bank committees as assigned
Maintain proficiency with all technology for this position
Participate in professional development and training
Maintain knowledge of and adhere to all Farmers Bank policy and regulatory guidelines including: privacy and confidentiality, Human Resource policies, etc.
Perform other duties as assigned