IT Assistant (eCommerce)

Foxelli Group

17h•$800 - $1,300•Remote

About The Position

At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them. If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us. We're looking for an IT Assistant (eCommerce) to support our IT Specialist and help with the day-to-day execution of taking care of our e-commerce business / AI tools, and systems. You'll help manage Shopify, maintain automations, handle access across our tools, and keep our SaaS subscriptions in check. This is not a developer role. You don't need to code from scratch. But you do need to be genuinely tech-savvy - someone who figures things out, builds with AI tools, and keeps everything running clean behind the scenes.

Requirements

Hands-on Shopify admin and Flow experience
Can read, debug, and maintain Google Apps Scripts
Understands REST APIs: requests, JSON, authentication
Has worked with Recharge or a similar subscription platform
Knows how access management, RBAC, SSO, and 2FA work in practice
Uses NordPass or equivalent and treats security as non-negotiable
Genuinely AI-literate: you prompt well, iterate fast, and know when to trust the output and when to check it
Can use AI effectively - prompting, iterating, and critically reviewing generated code
Documents everything
Communicates clearly in English with vendors, HR, and internal teams
Manages multiple moving parts

Responsibilities

Manage Shopify apps end-to-end: install, configure, test, document, and audit quarterly.
Build and schedule recurring reports for marketing, finance, CS, and ops.
Own staff permissions, troubleshoot app conflicts, and liaise with vendors.
Build and maintain Shopify Flow automations: order tagging, customer segmentation, inventory alerts, fraud detection.
Apply clean conditional logic across Shopify data objects - orders, customers, products, metafields.
Document every workflow, test before going live, deactivate what's obsolete.
Maintain and extend scripts connecting Shopify, Google Sheets, Gmail, and other tools.
Work with REST APIs - handling requests, headers, auth, and JSON parsing.
Use AI to generate and iterate on code - then read it, verify it, and own what ships.
Keep a clean script inventory: owners, triggers, and dependencies documented.
Provision and revoke access across all platforms - clean, logged, and on time.
Maintain a central access matrix and run quarterly reviews.
Enforce least-privilege, 2FA, and secure credential sharing via NordPass.
Configure subscription products, billing cadences, and customer-facing flows.
Build retention logic: cancellation surveys, winback offers, save-the-sale sequences.
Test every customer journey end-to-end before launch.
Set up new hires across every platform and revoke everything fast when someone leaves.
Maintain role-based access templates so onboarding is never improvised.
Own the subscription register: every tool, cost, renewal date, and owner in one place.
Flag unused seats, price increases, and overlapping tools before Finance asks.
Negotiate with vendors, cancel trials, and cut what isn't earning its cost.