IT Asset Manager

Guardian Life Insurance Company • Pittsfield, NY

2d • $99,150 - $162,885 • Hybrid

About The Position

Guardian Life is seeking an experienced IT Asset Manager to advance its enterprise IT Asset Management (ITAM) capabilities. The role leads and matures processes for tracking, governing, and managing enterprise hardware and software assets throughout their lifecycles. It partners with Procurement, Finance, Cybersecurity, Infrastructure, End User Technology, Application teams, Legal, and other stakeholders to improve asset visibility, strengthen controls, support audits, optimize software licensing, and enable data-driven decisions. The IT Asset Manager also ensures ITAM tools, processes, and data are accurate, scalable, and aligned with ITIL and industry best practices.

The position defines and implements the ITAM strategy, operating model, standards, and governance; governs hardware and software lifecycle processes; establishes policies and controls; monitors data quality and compliance; and leads software licensing compliance and optimization. It administers or provides functional leadership for ServiceNow Software Asset Management Professional, supports audits and assurance activities, develops metrics and leadership insights, drives remediation and continuous improvement, and promotes ITAM best practices across the organization.

The role reports to the Head of IT Service Management, who reports to the Head of Enterprise Technology. Several locations are available: Bethlehem, Pennsylvania; Holmdel, New Jersey; Pittsfield, Massachusetts; and Stamford, Connecticut. The schedule is three days onsite and two days remote, with minimal travel. The salary range is $99,150–$162,885, with possible eligibility for annual, sales, or other incentive compensation. Guardian states that it is not currently or foreseeably sponsoring employment-based visas; applicants must be legally authorized to work in the United States without current or future employer sponsorship.

Requirements

• Bachelor’s degree in Information Technology, Business, Finance, or a related field, or equivalent relevant experience.
• At least 5 years of hands-on IT Asset Management experience, including responsibility for hardware and software asset lifecycle management.
• Proven experience establishing or operating ITAM governance, policies, controls, inventory practices, compliance processes, and audit support in a complex enterprise environment.
• Experience managing software licensing and compliance, including entitlement tracking, normalization, reconciliation, renewals, reclamation, and optimization.
• Experience with a software asset management tool such as ServiceNow Software Asset Management Professional (SAMPro), Flexera, or a comparable enterprise solution.
• Working knowledge of hardware asset management concepts, inventory controls, asset lifecycle practices, and relationships among asset, procurement, discovery, endpoint, and CMDB data.
• Understanding of common software licensing models and ability to interpret licensing, entitlement, and usage data to identify compliance risk and optimization opportunities.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making and continuous improvement.
• Ability to develop ITAM metrics, dashboards, compliance reporting, and executive-level insights.
• Excellent written and verbal communication skills and ability to work effectively with technical, financial, procurement, security, legal, and business stakeholders.
• Experience managing cross-functional initiatives and driving accountability across teams.
• Strong understanding of IT Service Management processes and ITIL principles.
• Must be legally authorized to work in the United States without employer sponsorship now or in the future.

Nice To Haves

• ITIL 4 Foundation certification.
• IT Asset Management or vendor-specific certifications such as IAITAM, ServiceNow CIS-SAM/CIS-HAM, or Flexera certifications.
• Familiarity with governance, security, and control frameworks such as COBIT and NIST.

Responsibilities

• Define, implement, and continuously improve the enterprise IT Asset Management strategy, operating model, standards, and governance for hardware and software assets.
• Own and govern end-to-end hardware asset lifecycle processes, including request, procurement, receipt, inventory, assignment, movement, refresh, reuse, return, retirement, and secure disposal.
• Own and govern software asset lifecycle processes, including inventory, entitlement and license tracking, normalization, reconciliation, compliance, renewals, reclamation, and retirement.
• Establish and enforce policies, procedures, roles, controls, and data standards that promote accurate, complete, and audit-ready asset records.
• Monitor asset data quality, lifecycle compliance, inventory accuracy, license position, and exceptions through dashboards, KPIs, and recurring controls.
• Lead software license compliance and optimization activities, identifying unused or underutilized licenses, contractual risk, and software-spend reduction opportunities.
• Partner with Procurement, Strategic Sourcing, Finance, Cybersecurity, Legal, Infrastructure, End User Technology, and application owners to align asset management with purchasing, contracts, risk, financial controls, and technology standards.
• Support software publisher audits, internal audits, regulatory examinations, and other assurance activities by maintaining supporting records, evidence, and repeatable controls.
• Administer, optimize, or provide functional leadership for ServiceNow Software Asset Management Professional.
• Partner with platform and technical teams to improve integrations with discovery, endpoint management, procurement, contract, financial, and configuration management data sources.
• Align and reconcile asset records with related configuration data while distinguishing financial and lifecycle asset management from configuration management objectives.
• Develop and communicate ITAM metrics and leadership insights, including inventory accuracy, lifecycle status, license compliance, software utilization, audit findings, cost avoidance, savings opportunities, and control effectiveness.
• Drive remediation of asset management exceptions and compliance gaps, escalating material risks as appropriate.
• Create and maintain process documentation, operational procedures, governance standards, training materials, and stakeholder communications.
• Promote ITAM best practices and serve as a subject matter expert in hardware, software, licensing, governance, and lifecycle management.
• Drive continuous improvement and increased automation of ITAM processes, favoring sustainable, platform-native capabilities over unnecessary customization.

Benefits

• Guardian describes contemporary, supportive, flexible, and inclusive benefits and resources for eligible full-time employees.
• Possible eligibility for annual, sales, or other incentive compensation.
• Skill-building, leadership development, and philanthropic opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior