IT Asset Manager

Focus Financial Partners•St. Louis, MO

2d•$120,000 - $135,000

About The Position

The IT Asset Manager is the hands-on owner of the enterprise IT Asset Management (ITAM) capability across hardware and software lifecycles. This senior ITAM leadership role is accountable for hardware and software asset management operating practices, controls, governance, data quality, financial accuracy, license compliance, and audit-ready evidence. It prioritizes hardware asset management (HAM) and software asset management (SAM) expertise. The manager is expected to be proficient in ServiceNow and independently operate its HAM and SAM capabilities without foundational platform training; the role is not a ServiceNow administrator or platform engineer position. The manager establishes and runs the enterprise ITAM operating model from request and procurement through deployment, recovery, reuse, retirement, disposal, and financial reconciliation. The role partners with Infrastructure and Operations, Service Desk, Security, Finance, Procurement, Legal and Compliance, application owners, Human Resources and onboarding teams, project and acquisition teams, vendors, and ServiceNow platform leadership to improve inventory accuracy, asset recovery and reuse, entitlement management, software reclamation, and cost control. The position translates ITAM business and control needs into ServiceNow process, data, reporting, and configuration requirements; validates designs; leads acceptance testing; and works with platform technical teams on required technical changes. It establishes measurable targets and documented procedures, controls, evidence, and reporting to support audits, licensing, security, financial requirements, and governance. Focus is a financial services firm providing integrated wealth management, family office, and business management services. The position is exempt. The stated annualized base salary range is $120,000–$135,000; actual pay may vary based on factors including experience, expertise, work location, and skill set. Other rewards may include an annual cash bonus and a benefits package that includes medical, dental, vision, and life insurance and a 401(k).

Requirements

At least 7 years of experience in IT asset management, software asset management, hardware lifecycle management, procurement, finance operations, IT service management, or a related discipline.
Demonstrated experience establishing or improving ITAM operating practices in a complex enterprise environment.
Deep practical knowledge of hardware lifecycle controls, including procurement, receiving, inventory, assignment, transfer, recovery, reuse, retirement, disposal, and reconciliation.
Deep practical knowledge of software asset and license management, including contracts, entitlements, installations, usage, effective license position, reclamation, compliance, renewals, and audit support.
Hands-on experience using ServiceNow Hardware Asset Management and Software Asset Management to perform and govern day-to-day ITAM work, with the ability to work independently in the platform without foundational ServiceNow training.
ServiceNow Certified System Administrator (CSA).
Ability to translate ITAM business and control requirements into ServiceNow process, data, reporting, and configuration requirements while partnering effectively with platform technical teams.
Ability to define policy, process, controls, RACI, standards, KPIs, dashboards, exception handling, and remediation plans.
Strong analytical, financial, facilitation, documentation, executive communication, and vendor-management skills.
Bachelor’s degree in information technology, business, finance, operations, or a related field, or equivalent experience.

Nice To Haves

ServiceNow Certified Implementation Specialist in Hardware Asset Management or Software Asset Management.
ITIL 4 Foundation or higher.
IAITAM, FinOps, ISO/IEC 19770, or comparable ITAM credential or practical experience.
Experience in financial services, regulated environments, mergers and acquisitions, or distributed operating models.
Experience with endpoint, procurement, reseller, financial, contract, and software-usage integrations.
Experience leading HAM or SAM implementations, process maturity initiatives, data remediation, or licensing optimization programs.

Responsibilities

Define and run the enterprise ITAM operating model across request, procurement, receiving, inventory, deployment, transfer, maintenance, recovery, reuse, retirement, disposal, and financial reconciliation.
Own hardware standards and controls for stockrooms, receiving, tagging, assignment, custody, transfers, refresh, recovery, reuse, retirement, disposal evidence, and asset-to-CI alignment.
Establish software asset management practices for normalization, contracts, entitlements, installations, usage, effective license position, reclamation, renewals, compliance, and publisher audit response.
Operate ServiceNow HAM and SAM workspaces and processes as the business and operational owner, including asset records, models, stockrooms, contracts, entitlements, normalization, reconciliation, reclamation, dashboards, and exception queues.
Translate ITAM requirements into ServiceNow process and configuration requirements, validate designs, lead acceptance testing, and partner with platform administrators or developers when technical changes are required.
Set measurable targets for inventory accuracy, ownership, lifecycle, financial fields, duplicates, missing assets, stale assignments, normalization, and reconciliation.
Partner with Procurement and Finance on purchase orders, invoices, contracts, cost centers, depreciation, chargeback, warranties, renewals, and disposal data.
Embed asset controls into Request, Incident, Change, onboarding, offboarding, break/fix, transfers, projects, acquisitions, and decommissioning.
Maintain procedures, chain-of-custody records, disposal certificates, exception registers, reconciliation evidence, and audit reporting.
Manage data and control obligations for resellers, publishers, disposal vendors, managed service providers, and implementation partners.
Create SOPs, runbooks, data dictionaries, role definitions, training, and knowledge to help the ITAM practice scale.
Drive improvements in hardware inventory accuracy, asset ownership and custody, lifecycle accountability, recovery, reuse, stockroom reconciliation, and disposal evidence.
Improve software entitlement, installation, usage, reclamation, renewal, and compliance visibility; reduce duplicate, stale, incomplete, unnormalized, and unreconciled asset records.
Promote consistent adoption of ServiceNow HAM and SAM processes, workspaces, dashboards, and exception remediation, with documented evidence supporting audit, licensing, security, financial requirements, and governance.