IT Asset Manager

Anaplan•Miami, FL

3d•Hybrid

About The Position

The IT Asset Manager is a key member of the IT Customer Experience (ITCX) team, responsible for comprehensive lifecycle management of enterprise IT hardware and software assets. The role ensures compliance with internal policies, vendor licensing agreements, and financial accountability, using ServiceNow IT Asset Management (ITAM) to improve automation, accuracy, and visibility. The role works closely with Procurement, Finance, Security, and IT Operations to optimize asset utilization, reduce risk, and support strategic decisions with data-driven insights. The position follows a hybrid schedule, with at least two days per week at the company’s Miami headquarters in Brickell.

Requirements

At least 5 years of experience in IT Asset Management or related IT Operations roles.
Hands-on experience with ServiceNow IT Asset Management, including Hardware and Software Asset Management modules.
Strong understanding of ITIL processes, asset lifecycle management, and CMDB relationships.
Strong analytical and reporting skills, including proficiency in Excel or data visualization tools.
Excellent organizational, communication, and stakeholder management skills.

Nice To Haves

Experience working in a mid-to-large enterprise environment.
Familiarity with ServiceNow Discovery, SAM Pro, and integrations with procurement systems.
Certifications such as ITIL, ServiceNow ITAM, or Certified Hardware/Software Asset Manager (CHAMP/SAMPro).

Responsibilities

Manage the end-to-end lifecycle of IT hardware, software, and peripheral assets from procurement through retirement.
Maintain an accurate asset repository in ServiceNow ITAM, ensuring data integrity and alignment with the Configuration Management Database (CMDB).
Partner with IT Customer Experience Analysts to streamline asset issuance, returns, and refresh processes.
Develop and enforce IT asset management policies and procedures with IT leadership and Security.
Ensure compliance with software licensing agreements, maintenance contracts, and internal audit requirements.
Conduct regular asset audits and reconciliation to validate inventory accuracy and policy adherence.
Generate and analyze asset utilization, depreciation, and compliance reports to support strategic planning.
Collaborate with Procurement and Finance on vendor relationships, purchase orders, renewals, and IT asset budgeting.
Support cost optimization by identifying opportunities to consolidate vendors or reduce underutilized assets.
Serve as the ServiceNow ITAM subject matter expert, defining workflows, automation, and integrations with CMDB, Discovery, and Procurement.
Partner with ServiceNow administrators and developers to improve ITAM modules and reporting dashboards.
Act as a liaison between IT and business stakeholders to align asset management practices with organizational goals.
Support training and awareness programs that promote proper asset handling and accountability across the enterprise.