IT Asset Technician

EOS•Pflugerville, TX

5h•Onsite

About The Position

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Requirements

Manage end-user hardware and asset requests, including inventory, shipping, device lifecycle management, and logistics.
Ensure timely fulfillment of requests, maintain accurate asset records, support inventory operations, and help deliver a seamless IT support experience for employees globally.

Responsibilities

Responsible for all end user asset and consumable requests globally.
Triage, resolve, pack and ship end user hardware requests.
Monitor and triage the remote hardware request queue.
Quality control and check all orders daily for accuracy before handoff to courier.
Maintain an adequate amount of Grade B assets in inventory at the warehouse and refresh as newer devices come in.
Escalate all issues that cannot be resolved to Tier 2 support for further instructions.
Monitor Daily outbound shipments and update tickets when delivered. Escalate any delivery issues to Tier 2 support.
Receive and catalog all inbound hardware via Asset management system into the warehouse.
Monitor and track all Leaver requests and document all reverse logistics.
Conduct monthly inventory counts of all assets and consumables on hand in warehouse.
Arrange collection of E-waste listed devices on a routine basis with indeed managed vendors.
Provide additional support for Indeed offices as needed.