IT Support & Asset Technician

EOS•Newark, CA

6d•$23 - $25•Onsite

About The Position

As an ITL Asset Technician, you will play a critical role in bridging warehouse operations with hands-on technical support. This position combines logistics expertise with IT hardware diagnostics, repair coordination, and team leadership responsibilities in a fast-paced, high impact environment. EOS IT Solutions is a global technology and logistics company delivering Collaboration and Business IT Support services to some of the world’s largest industry leaders. We pride ourselves on delivering high-quality service through innovation, operational excellence, and strong partnerships—while creating opportunities for our employees to grow and succeed.

Requirements

Previous experience leading or mentoring a team in a fast-paced or high-demand environment
Strong technical aptitude with a willingness to learn device repair and troubleshooting
Familiarity with Apple and Windows operating systems
Proficiency with Microsoft Office and Google Workspace (especially Excel/Sheets)
Excellent time management skills with the ability to prioritize and make quick decisions
Strong written and verbal communication skills
High attention to detail and commitment to data accuracy
A proactive, customer-focused mindset with strong problem-solving abilities
Ability to work independently while contributing effectively to a team
Flexible and adaptable approach to changing priorities and customer needs
Comfortable being hands-on with inventory, equipment handling, and warehouse operations
Ability to lift and move equipment in a warehouse environment

Nice To Haves

Experience in logistics, warehousing, IT support, or hardware repair (preferred)
Experience with inventory management or asset tracking systems
Background in IT hardware repair or technical environments
Knowledge of global logistics or multi-region operations
Experience working with ticketing or queue management systems

Responsibilities

Lead standard creation and ensure adherence across global asset technician teams
Act as a point of escalation for process, technical, and operational queries
Provide hardware support for a wide range of devices, including Apple and Windows products
Deliver software support across macOS and Windows environments (including Boot Camp and Parallels)
Triage assets and diagnose hardware or cosmetic issues, recommending appropriate repairs
Troubleshoot internal systems and resolve day-to-day operational challenges
Manage repair timelines, partner deadlines, and ensure high-quality completion standards
Compile repair data and provide performance reporting to management
Maintain accurate asset tracking and update customer portals with real-time status
Prepare assets for shipment, including picking, packing, labeling, and coordinating with couriers
Receive, inspect, and process inbound shipments; stock inventory appropriately
Assist with loading and unloading shipments and warehouse material handling
Conduct cycle counts and support ongoing inventory audits
Partner with regional and global inventory teams for alignment and process consistency
Support new hire equipment deployment and regional logistics coordination
Oversee e-waste processing, donation logistics, and proper disposal practices
Travel to customer sites within the region for urgent technical or logistical requests
Work efficiently in a fast-paced, team-driven environment while maintaining high data integrity standards
Take on additional tasks or special projects as assigned by site leadership