IT Asset Specialist

Lightning AI•Puyallup, WA

1d•$70,000 - $80,000•Onsite

About The Position

Lightning AI is seeking an IT Asset Specialist to manage and track all on-site assets, ensuring accurate records within inventory systems. This role involves documenting the full asset lifecycle, conducting regular audits, and improving processes. The specialist will also manage parts inventory, coordinate shipments, and handle vendor access requests. This is a full-time, on-site role reporting to an IT Asset Manager, with opportunities for cross-functional collaboration.

Requirements

Able to lift 50 lbs.
Exceptional organizational skills and strong attention to detail
Experience using spreadsheets (Excel or Google Sheets) and familiarity with database systems.
Experience with ticketing systems and able to resolve ambiguous issues independently.
Exposure to technical environments (IT, data centers) with Basic understanding of IT hardware and infrastructure
Basic IT hardware component knowledge and strong communication skills in a technical environment.
Demonstrate ownership mindset for data integrity, system usage, and process.
Ability to travel for work at other locations.

Nice To Haves

Familiarity with Jira ticketing system
Familiarity with Asset Panda
Familiarity with making Standard Operating Procedures (SOP)
Familiarity with 3 Part RMA Process.

Responsibilities

Track all on-site assets, including inbound and outbound shipments; maintain accurate records within inventory systems.
Maintain accurate records within inventory systems. Contribute to systems, tooling, reporting insights or improve processes
Document full asset lifecycle (procurement → deployment → disposal) and own data integrity for asset records and system usage.
Conduct regular audits across multiple tracking systems; identify and implement process and reporting improvements.
Solve ambiguous/non-routine problems independently, escalating when necessary; drive root-cause fixes and follow-up actions.
Oversee maintenance, upgrades, decommissioning, and disposal with procedural compliance.
Create and maintain documentation for asset processes and procedures
Manage parts inventory (scan items in/out of parts lockers), perform routine audits, and run inventory usage reports.
Collaborate with internal teams to maintain appropriate stock levels
Coordinate RMAs with vendors and manage escalations to resolution.
Act as go-to expert/mentor for Asset related issues at location
Prepare sites for incoming shipments, inspect inbound packages, and log into inventory systems with accuracy.
Package and coordinate outbound shipments with delivery partners; maintain detailed shipping records and ensure successful deliveries.
Process and securely store incoming hardware with ownership of chain-of-custody documentation.
Manage physical and system access via internal data center portals
Approve vendor and third-party access requests
Coordinate with on-site vendors to ensure project completion
Handle RMA escalations and communicate with Operations teams
Partner closely with the IT Asset Manager, Data Center Technicians, and Site Manager to align on company-wide asset standards.
Ensure alignment with company-wide asset management standards and processes

Benefits

Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents.
Meaningful Equity: RSUs that give employees a stake in the company's long-term success.
Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.).
Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance.
Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge.
Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments.
Professional Development: Annual learning and development allowance to support your professional growth.
Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being.
Sabbatical Program: Four weeks of paid sabbatical leave after four years of service.
Flexible Work: Flexible schedules and a hybrid work model for our office-based teams.
In-Office Meals: Complimentary meals at our office hubs.