IT Asset Management Technician

Family Health Centers of San Diego•San Diego, CA

1d•$24 - $36•Onsite

About The Position

Family Health Centers of San Diego (FHCSD) is seeking an IT Asset Management Technician to manage the lifecycle of IT assets. This role involves procurement coordination, receiving and intake of shipments, asset tagging and inventory control, device imaging and configuration, deployment, managing moves/adds/changes, processing returns and recovery, and overseeing e-waste and disposition. The technician will also be responsible for software asset and license management, maintaining data integrity within the asset management system, ensuring security and compliance with HIPAA and NIST standards, and driving continuous process improvement. This position requires strong communication and collaboration skills to support various stakeholders including IT, Procurement, Finance, and end-users.

Requirements

2-4 years in IT asset management, desktop support, or IT operations required.
Working knowledge of HIPAA, ITIL, NIST SP 800-88 media sanitization, and e-waste practices.
SOP creation, inventory control, barcode/RFID scanning, cycle counts, reconciliation.
Strong understanding of asset lifecycle practices, inventory controls, and audit readiness.
Ability to manage cross-functional workflows (IT, project management, security, procurement, finance, etc.).
Hands-on experience with one or more of: Endpoint management: Microsoft AD, SDP, MDM, printer fleet tools.
Asset management systems: Workday ERP, Manage Engine, or similar.
Directory/OS: Windows, iOS/Android; AD fundamentals; BitLocker/File Vault; endpoint security agents e.g., Sophos.
Imaging & deployment: Building and maintaining gold images, drivers, task sequences, application packaging.
Maintains accurate, auditable records; resolves discrepancies quickly.
Plans deployments around clinical schedules; communicates clearly with non-technical users.
Owns outcomes across lifecycle stages; meets SLAs and compliance requirements.
Proposes and implements pragmatic enhancements to workflows and tooling.
Collaborates with Service Desk, Engineering, Security, Procurement, and Finance.
Excellent communication and customer service skills.
Reporting/analytics with Excel preferred.
Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law.
An acceptable driving record is also required.

Nice To Haves

Bachelor’s degree preferred.
Associate degree with relevant experience will be considered.
Healthcare IT environment preferred.
4+ years of relevant experience preferred.
Exposure to Lean/Six Sigma a plus.
A+ or similar certification preferred.
ITIL Foundation certification preferred.
Experience with helpdesk, asset management systems, and software license management/true-up in Healthcare IT operations preferred.

Responsibilities

Procurement Coordination: Work with leadership team to create/submit purchase requests, validate vendor quotes, track orders, and ensure SKUs, models, warranties, and entitlements are captured correctly.
Receiving & Intake: Receive shipments, verify quantities/specs based on purchase order, inspect for damage, and log assets with serial numbers into IT asset management and purchasing systems upon receipt.
Asset Tagging & Inventory Control: Affix asset tags, log assets into IT asset management system, update location, and custody records (department, user), and maintain accurate stock levels for hardware and accessories.
Imaging & Configuration for Deployment: Build and apply standard images/profiles, install approved software, and validate device readiness.
Deployment & Handover: Coordinate with IT Support and Project Management teams for deployment, capture acceptance, update ownership/custody, and document configuration details in the IT asset management system.
Moves/Adds/Changes: Execute device swaps, upgrades, and location moves; maintain “chain of custody” documentation and accurate state.
Returns & Recovery: Process used/loaner/retired assets returned from users; assess condition, perform data sanitization per policy, and decide to redeploy/repair/e-waste disposition.
E-Waste & Disposition: Manage compliant disposal with approved vendors; document certificates of destruction and maintain auditable records (including media sanitization logs).
Software Asset & License Management: Track software entitlements, versions, and allocations; assist with true ups/renewals. Reclaim licenses from retired devices; prevent over-deployment and ensure compliance with vendors. Maintain application catalogs for standardized imaging/deployment.
Data Integrity & Asset Management System Administration: Maintain high quality asset records (serial number, model, warranty, custodian, location, status). Reconcile system data (e.g., AD/MDM discovery as needed) with physical counts. Run scheduled audits and cycle counts; resolve discrepancies and stale records proactively.
Security & Compliance: Follow HIPAA policies for safeguarding PHI; ensure devices meet security baselines (disk encryption, endpoint protection). Perform media sanitization aligned with NIST SP 800-88 standards prior to redeployment/disposal. Support audit requests from Security, Compliance, and Finance with evidence and reports.
Continuous Process Improvement: Document workflows (SOPs, runbooks) and drive improvement. Identify and implement automation opportunities. Track and reduce cycle times (order-to-deploy, return-to-redeploy), error rates, and data gaps.
Stakeholder Support & Communication: Provide status updates to requestors; coordinate schedules with IT leadership team to minimize disruption. Train Service Desk/Desktop Techs on asset handling procedures. Collaborate with Procurement and Finance on budgeting, capex/opex tracking, and cost optimization.