IT Logistics & Asset Management Analyst

NTT DATA Services•Batavia, IL

8d•$46,758 - $64,325•Onsite

About The Position

NTT DATA is seeking an IT Logistics & Asset Management Analyst to join their team. This role is primarily responsible for the management of program assets, maintaining asset records, and ensuring physical assets are properly maintained. The analyst will prepare reports, procure IT hardware, software, licenses, and supplies in accordance with program policies. They will also maintain vendor relationships, process invoices, and support IT operations. The role involves implementing Asset Management processes for Hardware and Software Assets within the Datacenter and End-User space, requiring end-to-end Asset Management Life Cycle Experience. The analyst will manage leased assets, interact with clients and external sources to gather data, assess data accuracy, and resolve licensing anomalies to ensure quality and timely delivery of customer requirements. Monthly reports on these services will be generated.

Requirements

H.S Diploma or GED
Valid Driver's License
Minimum 2 years of experience with Microsoft Office Suite
Minimum 2 years of experience with interpersonal and customer service skills.

Nice To Haves

Knowledge of asset management and shipping receiving
Knowledge of logistical IT support with scheduling, ordering parts, ordering equipment, and order tracking
Experience in processing but not limited to New Assets, IMACS, Retirements, Disposals
Must be able to consistently lift 30 pounds overhead
Must be able to safely operate forklifts, handcarts, flatbed dollies, two-wheel, and/or appliance dollies as needed to move assets from receiving through loading, transport, unloading, and delivery
Must be able to safely operate a delivery / cargo van
Strong verbal and written communication skills
Strong organizational skills with keen attention to detail
Ability to multi-task and prioritize
Collaborative and ability to work well within a team

Responsibilities

Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management tasks.
Becomes knowledgeable with guidelines set by contractual agreements with suppliers and maintains a strong customer focus.
Data Entry and Asset Management
Reviewing and Maintenance of license assignment for software installations
Assisting ServiceDesk with onboarding of accounts
Shipping, receiving, tracking orders
Order IT stocked equipment
Produce asset inventory, stock equipment inventory, license inventory, and various reports to program management weekly
Responsible for working with 3rd party shipping and delivery vendors etc.
Responsible for creating new Configuration Item (CI) assets including but not limited to processing, asset tagging, recording, and creating new CMDB/CI items into the Configuration Management Database (CMDB)
Responsible to maintain and organize a warehouse of a wide range of technology-based customer assets
Responsible for loading, securing, unloading, and transporting warehouse items via company provided delivery van
Depot Analyst is responsible for all aspects of the flow of enterprise assets into and out of the warehouse
Responsible for the safe operation of warehouse equipment e.g., handcarts, two-wheel dollies, etc. as needed to move assets from receiving through transport and delivery
Responsible for the accurate maintenance and recording of assets into, but not limited to, the CMDB throughout the lifecycle of assets from receiving to shipping and/or delivery
Author and/or significant contributor to Standard Operating Procedures (SOPs) where needed or directed by management
Responsible to fully document assigned tickets to show all work performed to pass SLRs
Responsible to maintain accurate CMDB entries for assigned tickets or tasks