IT Asset Management Technician

Family Health Centers of San Diego•San Diego, CA

1d•$24 - $36•Onsite

About The Position

Family Health Centers of San Diego (FHCSD) is seeking an IT Asset Management Technician to manage the end-to-end lifecycle of IT assets. This role involves coordinating procurement, receiving and intake of assets, asset tagging and inventory control, imaging and configuration for deployment, deployment and handover, managing moves/adds/changes, processing returns and recovery, and overseeing e-waste and disposition. The technician will also be responsible for software asset and license management, maintaining data integrity within the asset management system, ensuring security and compliance with HIPAA and NIST standards, and driving continuous process improvement. This position requires supporting stakeholders through clear communication and collaboration with various departments including IT Support, Project Management, Procurement, Finance, Security, and Compliance.

Requirements

Bachelor’s degree preferred; an Associate degree with relevant experience will be considered.
On-site required.
Traveling between clinic sites – approximately 80 plus sites.
Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law.
An acceptable driving record is also required.
2-4 years in IT asset management, desktop support, or IT operations required.
Working knowledge of HIPAA, ITIL, NIST SP 800-88 media sanitization, and e-waste practices.
SOP creation, inventory control, barcode/RFID scanning, cycle counts, reconciliation.
Strong understanding of asset lifecycle practices, inventory controls, and audit readiness.
Ability to manage cross-functional workflows (IT, project management, security, procurement, finance, etc.).
Hands-on experience with one or more of: Endpoint management (Microsoft AD, SDP, MDM, printer fleet tools).
Hands-on experience with one or more of: Asset management systems (Workday ERP, Manage Engine, or similar).
Hands-on experience with one or more of: Directory/OS (Windows, iOS/Android; AD fundamentals; BitLocker/File Vault; endpoint security agents, e.g., Sophos).
Hands-on experience with one or more of: Imaging & deployment (Building and maintaining gold images, drivers, task sequences, and application packaging).
Maintains accurate, auditable records; resolves discrepancies quickly.
Owns outcomes across lifecycle stages; meets SLAs and compliance requirements.
Proposes and implements pragmatic enhancements to workflows and tooling.
Collaborates with Service Desk, Engineering, Security, Procurement, and Finance.
Excellent communication and customer service skills.
Reporting/analytics with Excel preferred.
Experience with helpdesk, asset management systems, and software license management/true-up in Healthcare IT operations preferred.

Nice To Haves

Healthcare IT environment preferred.
4+ years of relevant experience preferred.
Exposure to Lean/Six Sigma a plus.
A+ or similar certification preferred.
ITIL Foundation certification preferred.

Responsibilities

Coordinate procurement requests, validate vendor quotes, track orders, and ensure accurate capture of SKUs, models, warranties, and entitlements.
Receive shipments, verify quantities and specifications against purchase orders, inspect for damage, and log assets with serial numbers into IT asset management and purchasing systems.
Affix asset tags, log assets into the IT asset management system, update location and custody records, and maintain accurate stock levels.
Build and apply standard images/profiles, install approved software, and validate device readiness for deployment.
Coordinate deployment with IT Support and Project Management teams, capture acceptance, update ownership/custody, and document configuration details.
Execute device swaps, upgrades, and location moves, maintaining chain of custody documentation and accurate state records.
Process returned assets, assess condition, perform data sanitization, and determine redeployment, repair, or e-waste disposition.
Manage compliant disposal with approved vendors, documenting certificates of destruction and maintaining auditable records.
Track software entitlements, versions, and allocations; assist with true-ups and renewals.
Reclaim licenses from retired devices to prevent over-deployment and ensure vendor compliance.
Maintain application catalogs for standardized imaging and deployment.
Maintain high-quality asset records, including serial number, model, warranty, custodian, and location.
Reconcile system data with physical counts and run scheduled audits and cycle counts to resolve discrepancies.
Follow HIPAA policies for safeguarding PHI and ensure devices meet security baselines.
Perform media sanitization aligned with NIST SP 800-88 standards.
Support audit requests from Security, Compliance, and Finance.
Document workflows (SOPs, runbooks) and drive process improvement, identifying automation opportunities.
Track and reduce cycle times, error rates, and data gaps.
Provide status updates to requestors and coordinate schedules to minimize disruption.
Train Service Desk/Desktop Techs on asset handling procedures.
Collaborate with Procurement and Finance on budgeting, capex/opex tracking, and cost optimization.
Communicate clearly with non-technical users and plan deployments around clinical schedules.