IT Asset Management Specialist
Cyera•New York, NY
•Remote
About The Position
The IT Asset Management Specialist is an individual contributor responsible for maintaining accurate asset visibility, driving device recovery, and ensuring reliable device lifecycle operations that support smooth onboarding and day-to-day productivity across Cyera.
Requirements
- Experience in IT operations, endpoint lifecycle, or IT asset management.
- Strong ownership and follow-through. Comfortable driving ambiguous issues to closure.
- Strong written communication and the ability to maintain clear trackers and updates.
- Ability to collaborate across time zones and work effectively with remote stakeholders.
- Hands-on familiarity with: ABM (Apple Business Manager), Windows Autopilot, Okta, Jamf, Intune
Nice To Haves
- Experience coordinating with hardware vendors, shipping/returns processes, and internal service workflows.
Responsibilities
- Maintain an accurate, current view of the device fleet across the company.
- Ensure devices have clear, consistent lifecycle statuses (for example: in stock, assigned, in transit, recovery pending, lost/stolen, returned).
- Identify gaps or inconsistencies and drive resolution through clear tracking and follow-through.
- Own the process for recovering outstanding devices from employees, hubs, and vendors.
- Run structured outreach and follow-ups until items are returned or formally dispositioned.
- Keep recovery tracking current and share progress updates with relevant Stakeholders.
- Ensure device records remain complete and accurate across systems.
- Investigate mismatches and resolve duplicates, missing history, or unclear ownership.
- Maintain documentation of processes and exceptions to reduce repeated manual work.
- Support laptop deployments to ensure new hires receive equipment on time.
- Coordinate readiness for upcoming hires and flag risks early.
- Help maintain a repeatable, reliable onboarding flow with minimal Escalations.
- Provide consistent status updates to IT leadership and cross-functional partners (for example: People and Recruiting).
- Communicate blockers early, close loops on open items, and ensure handoffs are clear.
- Collaborate closely with the global IT team and contribute to operational Improvements.
Benefits
- Ability to work remotely, with office setup reimbursement
- Competitive salary
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
