IT Asset Management Specialist I

InnovAge•Denver, CO

1d•Hybrid

About The Position

The IT Asset Management Specialist I is responsible for provisioning, imaging, and shipping laptops and other end-user equipment, as well as providing front-line technical support to users. This role blends physical hardware support with traditional Tier 1 service desk responsibilities. The ideal candidate is detail-oriented, organized, and customer-focused, capable of managing both task-based workflows and live user support.

Requirements

High school diploma or GED required
1 year of experience in a technical support or warehouse/shipping role preferred
Familiarity with imaging software and hardware configuration
Experience with service desk or ticketing systems
Basic understanding of IT hardware (laptops, peripherals, phones)
Ability to follow detailed documentation and procedures
Strong organizational skills and attention to detail
Comfortable lifting up to 40 lbs and standing for periods of time

Nice To Haves

associate degree or IT certification preferred
CompTIA A+ or equivalent – Preferred
ITIL v4 Foundations – Preferred

Responsibilities

Receive, inventory, and prepare IT hardware for deployment (e.g., laptops, phones, accessories)
Image, configure, and ship end-user devices following documented procedures
Maintain stock levels, shipping logs, and documentation related to hardware provisioning
Handle incoming IT support requests through ticketing platform, phone, or walk-ups
Troubleshoot basic hardware, software, and connectivity issues
Escalate complex issues or trends following team procedures
Provide timely updates and communication with users about open tickets
Use knowledge base resources and contribute updates to documentation
Coordinate with other IT staff for escalations, handoffs, or delivery timing
Participate in team meetings and training sessions