IT Applications Supervisor

Augusta Health Careers • Fishersville, VA

2d • Onsite

About The Position

The IT Supervisor provides hands-on leadership, oversight, and support of IT teams which are directly responsible for supporting technology and applications that are used by various departments within Augusta Health. The IT Supervisor is a vital member of the Augusta Healthcare team as they oversee the organization, maintenance and evaluation of the healthcare IT systems used to meet the hospital’s needs. The IT Supervisor manages the workload, priorities, and assignments of all their direct reports and has responsibility for managing, coaching, and developing their team members to meet organizational needs. This position reports to one of the IT Managers and provides ongoing support, monitoring, and optimization for the systems utilized by various departments in the environment. The IT Supervisor will frequently be required to interact with PHI (patient health information) and will comply with all HIPAA standards. This position requires communication with both clinical and non-clinical team members including providers and leaders and will lead projects in multiple environments. Teamwork, coaching, collaboration, customer service, data analysis, and technical skills are crucial to the success of this role. This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Requirements

• Bachelor's Degree or ten years' experience
• ITIL4 Foundation Certification required within 1 year of hire
• Five years of related healthcare IT experience (unless no bachelor's degree, then ten years of experience required)
• Strong verbal, written and interpersonal communication skills and the ability to communicate appropriately with technical, clinical, and business experts.
• Knowledge and experience with Windows operating systems.
• Considerable experience with Microsoft Word, Excel and Outlook is expected.
• Knowledge of IT Service Management applications and ITIL processes and procedures.
• Good analytical, problem solving, and data management skills.
• Dedicated commitment to customer service.
• Demonstrates commitment to process improvement and adherence of best practices.
• Possess ability to work independently with minimal supervision, assume responsibility and ownership of problems, and be self-driven to obtain resolution to issue.
• Ability to manage their own and others’ time to optimize efficiency and productivity.
• Ability to mentor and provide guidance, training, and developmental opportunities for team members.
• Ability to make quality, independent decisions.
• Ability to set expectations for staff and monitor delegated activities.
• Ability to solve conflicts and manage and repair relationships.
• Ability to maintain confidentiality and adhere to all organizational policies and procedures including those related to PHI.
• Ability to cope with stressful situations and maintain a calm and professional demeanor.
• Ability to manage difficult or emotional customer situations, respond promptly to customer needs, and solicit customer feedback to improve services.
• Able to handle occasional intense demands as may arise from meeting deadlines, addressing physicians, and dealing with confidential situations.

Nice To Haves

• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Responsibilities

• Conducting performance reviews
• Providing ongoing counseling and coaching
• Recommending promotions
• Creating long-range staffing plans
• Recommending salary changes
• Setting performance goals and objectives
• Assessing staff training & development needs
• Hiring (interviewing and assisting with staffing decisions)
• Mentoring for performance improvement
• Maintaining team member documentation and records as appropriate.
• Operates in support of Information Security and Compliance, by ensuring teams adhere to policies, and support of hardening efforts to ensure the protection of organizational data and systems.
• Assist with project coordination and execution in manner that aligns team efforts with priorities and ensuring timely delivery.
• Work with vendors to ensure reliability, efficient service agreements, and timely issue resolution, in support of ensuring vendor relations required for successful hospital operations.
• Developing and communicating staff schedules in accordance with customer needs; ensuring adherence to time and attendance policies and procedures;
• Creating and maintaining a high-performance environment characterized by positive leadership and a dedicated team orientation.
• Is an accessible and visible role model for subordinates.
• Fosters enthusiasm and maintains mutual trust, candor and respect with staff; ensures productive resolution of conflict.
• Supervises staff's technical and professional performance.
• Resolves technical and personnel issues timely.
• Repetitive issues are kept to a minimum, and goals set to correct actions.
• Frontline supervision performance feedback occurs with staff in a timely manner.
• Staff work time and attendance is monitored for adherence to Augusta Health policies.
• Monitors productivity indicators and proposes adjustments as needed.

Benefits

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager