Administrator, IT Applications
AAR Corp•Rockford, IL
•Onsite
About The Position
The IT Applications Administrator is primarily responsible for working with internal customers on application and existing work process issues, along with new process development initiatives.
Requirements
- Associates degree plus four years of experience in a similar role; or equivalent combination of education and experience
- Minimum of two years' experience in internal customer and end user support roles
- Minimum of two years' experience in software application administration or development
- Proficient with technology (hardware, software, terminal services)
- Intermediate presentation, publishing and reporting skills in MS applications including MS Project, Excel, PowerPoint, Word
- Strong IT customer service skills for supporting end user application issues
Nice To Haves
- Preferred Bachelor of Arts/Bachelor of Science degree in related field
- Experience with Technical Publication content management systems, Trax MRO ERP software, and ITAR EASE a plus
Responsibilities
- Provide Tier 1 and 2 phone, email and chat-based support for users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, Virtualization system, standard desktop images and applications, etc.
- Ensures backup, recovery, and data restoration for customers during upgrades or when a problem with the system is diagnosed
- Work with internal customers to identify issues and provide timely resolutions
- Consistently communicating with customers and team members
- Review and resolve server and networking issues
- Provide technical assistance to end users for various programs
- Automate redundant tasks and improve processes
- Escalate issues when necessary
- Collaborate with other IT professionals on intradepartmental projects.
- Perform other duties as assigned
Benefits
- Competitive salary
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401(k) retirement plan with company match
- Generous paid time off program
- Professional development and career advancement opportunities
- medical/dental/vision/life/and AD&D insurance
- 401(k) savings plan with employer match
- paid time off and holiday pay
- opportunities for professional development and growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
