Remote)

UMC Health System•Richmond, KY

3d•Hybrid

About The Position

The Ambulatory Rehabilitation Analyst configures, maintains, optimizes, and supports Epic functionality for rehabilitation workflows, including therapy evaluations, treatment plans, documentation, referrals, orders, scheduling, and charge capture. The role works with rehabilitation therapists, clinic staff, providers, and IT teams to support efficient patient care, accurate documentation, and appropriate billing. It troubleshoots system issues, optimizes therapy workflows, supports implementations and upgrades, and identifies improvements to usability, operational efficiency, and the patient and clinician experience. The IT Application Analyst supports Epic and third-party applications used by supported departments through implementation, support, maintenance, and optimization. The position collaborates with IT teams, leadership, end users, internal stakeholders, and vendors to understand operational needs and design and implement solutions. Epic is the primary software vendor, but the role also supports other vendors. The posting covers positions dedicated to the UMC Epic Team, including IT Application Analyst or IT Clinical Applications Analyst; the clinical analyst option requires an RN license to practice professional nursing in Texas. The role is hybrid for local candidates or fully remote for experienced and certified candidates who are not local. Normal hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, though hours may vary for departmental needs, system maintenance, downtimes, and implementations. On-call coverage is part of the role.

Requirements

High school diploma or GED.
At least two years of recent experience in IT, healthcare, EHR development, and/or implementation.
Certification in the assigned Epic application within six months of hire and within two attempts.
For the IT Clinical Applications Analyst option, an RN license to practice professional nursing in Texas is required.
Maintain any existing clinical licensure or certification in accordance with the relevant state governing board.
Ability to communicate effectively verbally and in writing.
Ability to interpret and complete technical assignments with minimal supervision or guidance.
Ability to interact professionally with diverse end users, internal and external teams, and vendors.
Knowledge of healthcare operations, workflows, policies, and regulations.
Ability to work effectively in a fast-paced, dynamic environment.
Strong analytical and problem-solving skills.
General knowledge and understanding of supported applications.
Ability to understand and redefine processes to implement technology solutions effectively.
Detail-oriented, well-organized, and accountable for project success.
Strong customer service skills.

Nice To Haves

Bachelor’s degree is highly recommended.
Recent experience with Epic EHR.
Knowledge of industry-standard practices in application support.
ITIL certification.
Inpatient and/or outpatient rehabilitation experience.

Responsibilities

Design, build, and test Epic and third-party applications for implementation, optimization, and ongoing support.
Perform comprehensive application testing, document progress, report issues, and resolve identified issues.
Facilitate workflow design and validation in collaboration with end users.
Assess and document application workflows by interviewing or shadowing users.
Identify opportunities to improve and optimize workflows, document designs and builds, and perform integration testing using best practices.
Follow software support and maintenance methodologies, policies, and procedures to protect electronic data integrity.
Recommend technology solutions to improve the quality and efficiency of clinical and operational processes.
Coach and mentor junior team members.
Complete implementation tasks within defined project scope, timelines, and budgets, potentially across multiple implementations.
Update assigned requests and project tasks and communicate status effectively.
Promptly report project or request risks to appropriate team members and the manager.
Coordinate application change installations in accordance with change-control processes.
Assess incoming incidents, resolve issues, or escalate them appropriately.
Use departmental processes and tools to meet Service Line Agreement requirements.
Participate in on-call coverage.
Adjust work hours as needed for scheduled or unscheduled downtimes and implementations.
Perform other related duties and responsibilities as required or requested.