Epic Beaker Application Analyst - Hybrid

Jupiter Medical Center•Jupiter, FL

7d•Hybrid

About The Position

The Epic Beaker Application Analyst supports Jupiter Medical Center’s mission by configuring and supporting clinical applications within Epic EHR. The role consults with members to develop solutions for accurate, secure, and efficient patient care and provider workflows, medical and billing information for providers and clinics, Care Aware, and Beaker Anatomic Pathology, with a focus on quality outcomes for member organizations. The analyst performs complex build and configuration for inpatient applications and interfaced products, including work related to orderable or performable tests and procedures. The role participates in planning, implementation, go-live, testing, upgrade, optimization, and downtime activities; analyzes and designs workflows under senior team-member guidance; supports users and departments; and maintains application knowledge. The analyst also monitors and resolves support tickets, documents work, contributes to training activities and team meetings, and completes assigned tasks under senior team-member or management supervision. The position requires sitting for extended periods and using a computer and other telecommunication devices. The employee must be able to work in a stressful environment, work independently, think critically, make sound decisions, and remain detail-oriented, alert, and self-motivated. Annual threshold requirements include Joint Commission education, in-service and health requirements, new employee orientation, TB/PPD surveillance, and maintenance of required professional licenses or certifications.

Requirements

Bachelor’s degree preferred, or a combination of college education and 5–7 years of relevant experience.
Epic certification in the respective application upon hire or the ability to obtain it within 9 months of employment.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Prior experience working with a Laboratory Information System (LIS).
Work history or knowledge of laboratory operations.
Strong interpersonal communication and organizational skills.
Healthcare work history required.
Ability to meet annual Joint Commission education, in-service, health, new employee orientation, and TB/PPD surveillance requirements.
Ability to maintain required professional licenses and/or certifications.
Ability to sit for long periods and use a computer and other telecommunication devices.
Ability to work in a stressful environment and independently, with critical-thinking and sound decision-making skills, attention to detail, alertness, and self-motivation.

Nice To Haves

DI certification preferred.
Medical Technologist (MT) background preferred but not required.
Prior experience with the Epic Beaker Lab system is a plus.

Responsibilities

Perform complex build and configuration within inpatient applications for interfaced products and work related to orderable or performable tests or procedures.
Participate in planning, implementation, and go-live activities, including on-site customer work, gathering specifications, asking discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design, and tracking risks, issues, and requests.
Follow standards for shared versus separate build, change control, guiding principles, affiliate naming and numbering conventions, data migration, support incident tracking, and affiliate optimization requests.
Monitor assigned support tickets, document activities thoroughly, and resolve issues within established service levels.
Perform workflow analysis and design under senior team-member direction, with input and guidance from operational leadership, and facilitate adoption of new workflows.
Participate in system testing by executing scripts and accurately documenting and reporting errors or deficiencies.
Support departments and end users during system upgrades and optimization activities.
Complete assigned tasks under senior team-member or management supervision and within specified time frames.
Use system knowledge and available resources to address routine issues.
Participate in departmental and customer team meetings, provide input, and support the team through activities such as taking notes.
Maintain up-to-date knowledge of assigned applications and process areas, using appropriate resources to build knowledge and address issues or assigned tasks.
Participate in testing downtime processes, including executing scripts and working with end users as needed.
Participate in discussions about user training content and support formal training classes when needed, including proctoring and preparing materials.
Maintain a positive attitude, incorporate feedback, demonstrate teamwork, communicate responsively, collaborate to resolve issues, take ownership, deliver accurate work on time, and provide consistent customer service.
Perform other duties as assigned.