Sr. Clinical Application Analyst - Beaker

1000 Wellstar Health System, Inc.•Marietta, GA

12d

About The Position

The Sr. Clinical Application Analyst in Wellstar’s Information Technology department supports, optimizes, and enhances clinical and revenue cycle applications across the Wellstar Health System, with a primary focus on Epic and the Beaker application area. Reporting to the Manager of Clinical and Revenue Cycle Applications, this intermediate-level role provides application and technical support within a defined service line and contributes to design, build, testing, and ongoing maintenance. The analyst troubleshoots issues, supports end users, and collaborates with clinical, operational, and IT teams to implement features, workflows, and enhancements that improve efficiency and user experience. The role may provide primary support for complex systems or contribute to larger projects involving advanced platforms. The analyst gathers and documents stakeholder requirements; configures Epic and related third-party applications; leads integration testing, user acceptance testing, and go-live readiness assessments; and assists with validation, upgrades, and workflow optimization. The position also supports project planning, cross-department communication, risk management, regulatory compliance, and ongoing professional development. Candidates need at least three years of healthcare experience and three years of Epic or related application build experience. Epic positions require certification in two or more relevant modules. Project management experience is preferred, and Lean training and certification must be obtained within 180 days if not already held. The position participates in an on-call rotation and offers a career path toward a Senior Application Analyst.

Requirements

High school diploma or general education credential.
At least 3 years of healthcare experience, including real-world exposure or internships in areas such as clinical applications, front office operations, RN training, project management, or other EMR experience.
At least 3 years of Epic and/or related third-party application build experience for the assigned application area.
For Epic positions, certification in two or more modules, including one for the assigned application area, upon hire.
For third-party application positions, associated system certification or training upon hire.
Project Management training must be obtained within 1 year.
Epic Usability Training must be completed upon hire if not already completed, or within 180 days.
Wellstar or other Lean training and certification is preferred upon hire, or Wellstar Lean training and certification must be completed within 180 days.
Strong verbal and written communication skills.
Ability to complete assigned tasks with minimal guidance and strong attention to detail.
Collaborative team approach and willingness to accept constructive feedback.
Ability to analyze and troubleshoot problems effectively.
Understanding of general information technology policies and procedures.
Ability to gather business or clinical requirements for application implementation and support.

Nice To Haves

Bachelor’s degree in Information Technology, Health Administration, Nursing, Medical Technology, or a related general field.
At least 1 year of project management experience, including successfully led application-specific initiatives.
Lean certification upon hire.
Epic Usability Training upon hire.
Experience with human factors design, Agile methodologies, and delivering system improvements with clinical and operational teams.

Responsibilities

Support and maintain assigned applications to ensure efficient operation.
Troubleshoot and resolve system issues with Associate Application Analysts, Senior Analysts, and other IT teams.
Document application configurations, workflows, test results, and issue resolutions.
Configure Epic and related third-party applications to meet clinical and operational requirements.
Apply human factors design principles to improve usability, decision-making, and user experience.
Lead integration testing, user acceptance testing, and go-live readiness assessments.
Assist with EHR validation and testing to support clinical workflows and operational needs.
Collaborate with analysts and clinical staff to implement enhancements and optimize workflows.
Participate in EHR testing, upgrades, and validation to ensure functionality, performance, and regulatory compliance.
Gather, clarify, and document clinical and operational requirements from stakeholders.
Prioritize tasks, manage time, track assignment progress, and facilitate meetings with agendas, notes, and action items.
Create and maintain workflow diagrams and process documentation.
Act as a liaison between IT and clinical or operational teams regarding Epic and third-party application functionality.
Support cross-department project requirements gathering, documentation, and implementation.
Build collaborative relationships to ensure technology solutions align with clinical and operational goals.
Stay informed about healthcare IT trends, technologies, and best practices, and participate in training and development.
Identify potential application performance, user adoption, and data security risks and assist with mitigation strategies.
Support compliance with HIPAA, HITECH, other healthcare regulations, and security standards.
Adapt priorities and approaches to changing patient care and organizational needs while maintaining a customer-focused mindset.
Participate in the on-call rotation to address urgent application-related issues.
Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.